Randy Dube
Cape Town
Summary
Resourceful Event Staff Supervisor known for high productivity and efficient task completion. Possess specialized skills in team leadership, event management, and customer service that ensure smooth operation of events from planning to execution. Excel in time management, problem-solving, and adaptability, utilizing these soft skills to meet tight deadlines and handle unexpected challenges with poise.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Event Staff Supervisor
Eilte Hospitality
Cape Town
02.2023 - Current
- Supervised event staff during setup and breakdown of events.
- Coordinated logistics for multiple events, ensuring smooth operations.
- Trained new team members on safety protocols and event procedures.
- Monitored staff performance to maintain service quality during events.
- Managed inventory of event supplies and equipment to ensure availability.
- Facilitated pre-event meetings to discuss roles and responsibilities with staff.
- Provided excellent customer service by addressing guest inquiries promptly.
- Ensured all staff members were properly trained in event protocols and procedures.
- Evaluated employee performance on an ongoing basis, providing constructive feedback when necessary.
- Resolved customer complaints in a timely manner throughout events.
- Supervised event staff to ensure quality customer service was provided.
- Maintained accurate records of staffing needs for each upcoming event.
Floor Manager
Liquid Lab @Poolside
Johannesburg
12.2023 - 07.2025
- Supervised daily operations to ensure efficient service at busy poolside venue.
- Trained and mentored staff on customer service best practices and operational procedures.
- Managed inventory levels and coordinated restocking of supplies for bar and kitchen areas.
- Oversaw cleaning and maintenance of equipment to meet health and safety standards.
- Implemented staff schedules to optimize coverage during peak hours and events.
- Resolved customer complaints promptly to maintain a positive guest experience.
- Monitored workflow to ensure adherence to quality standards in service delivery.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Maintained a safe, clean and organized floor environment.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
Education
Bachelor of Science - Political Science
University of Cape Town
Cape Town 02.2023 - 11.2025
Skills
- Event coordination
- Team leadership
- Customer service
- Conflict resolution
- Staff training
- Inventory management
- Communication skills
- Marketing and promotion
- Adaptability and flexibility
- Multitasking and organization
- Client relationship development
- Public speaking
- Attention to detail
References
References available upon request.
Timeline
Floor Manager
Liquid Lab @Poolside
12.2023 - 07.2025
Event Staff Supervisor
Eilte Hospitality
02.2023 - Current
Bachelor of Science - Political Science
University of Cape Town
02.2023 - 11.2025