Randel Lawrence
System Analyst
Pretoria
Summary
I'm a IT Graduate with a Diploma in Information Technology and hands-on experience in Information Systems and System Analysis from an internship at the Department of Forestry, Fisheries & the Environment (DFFE). Skilled in system analysis, IT support, network troubleshooting, and cybersecurity fundamentals. Passionate about optimizing IT processes, improving system efficiency, and implementing security best practices. Seeking an entry-level role in System Analysis, Information Systems, Networking, or Cybersecurity to apply technical expertise and grow professionally.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Intern
Department of Forestry, Fisheries & Environment
03.2024 - 11.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
ADSL Coordinator /Technical /Help Desk Technician
Nxatel Business Solutions
08.2011 - 03.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
IT Technician
: Motshabi Communications
01.2011 - 07.2011
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
IT Technician/Field Technician
CC Technologies
01.2008 - 12.2009
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Education
Diploma IT - Information Technology
Damelin
Pretoria 04.2001 -
High School Diploma -
Cornerstone College
Pretoria 04.2001 -
Skills
Computer skills
Certification
Conflict Management
Timeline
Intern
Department of Forestry, Fisheries & Environment
03.2024 - 11.2024
ADSL Coordinator /Technical /Help Desk Technician
Nxatel Business Solutions
08.2011 - 03.2012
IT Technician
: Motshabi Communications
01.2011 - 07.2011
IT Technician/Field Technician
CC Technologies
01.2008 - 12.2009
Diploma IT - Information Technology
Damelin
04.2001 -
High School Diploma -
Cornerstone College
04.2001 -
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