Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Affiliations
Accomplishments
Timeline
Generic
Randall James Pylman

Randall James Pylman

Bronville,Welkom

Summary

Reliable professional with strong problem-solving abilities and keen interest in technology. Possesses excellent troubleshooting skills and solid foundation in customer service, with knack for understanding and resolving technical issues. Committed to delivering exceptional support and driving positive outcomes.


Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customize client needs. Eager to enhance skills and achieve growth in organization.


Driven professional with strong leadership capabilities, ready to inspire and guide teams towards achieving organizational goals. Demonstrates exceptional communication and problem-solving skills, fostering collaboration and efficiency. Aims to enhance team performance and drive continuous improvement within workplace.

Overview

11
11
years of professional experience
2010
2010
years of post-secondary education

Work History

Programmer / Developer Procedural & Legal

Harmony Goldmine (Masimong)
06.2021 - Current
  • Facilitate and manage production information daily to ensure systematic safe optimized production
  • Supervisor for the HRM Department
  • Manage daily reports OCR documents
  • Manage shift schedule for HRM department
  • Oversee the HRM’s System, calendar, schedules and Monitoring, analyzing the controls from the systems
  • Manage and Coordinate audit functions
  • Continuous updating of existing bow-ties and create new shaft bow-ties with all controls linked from preventative to corrective controls
  • Analyze data according to management requirements from Syncromine and Qlikview
  • Compliance to the Risk Module on Syncromine
  • Monitor Golden Controls from the SUE’s identified
  • Manage audit protocol and audit processes
  • Managing the Pre – Planning and Start-ups protocol compliance for shaft
  • Send out daily reports of all OCR scanned documentation
  • Assisting to identify leading indicators
  • Assist Management with technical duties
  • Presentations, Technical sessions, Supervisor meetings, VFL and Crush interventions
  • Assisting Shift bosses and Mine Overseers with open actions on Syncromine and bookings
  • Install and manage Syncromine for Masimong shaft (Super user)
  • Assisting with password resets and Syncromine updates
  • Assist with monthly review pack and updating it on the BI system
  • Assist the operation in problem diagnostics (troubleshooting)
  • Assist the users with training on the system (Syncromine, Office)
  • Provide monthly Lost blast
  • Manage and Maintain onsite Masimong data server (hgsic101).

IT Operational Support Technician ll

BUI
06.2019 - 06.2021
  • Client Liaison
  • Incident Logging via Managed Engine and CA Service desk manager
  • Contact clients pro-actively and assess level of satisfaction
  • Follow-up on site visits with full report of hardware and software incidents reported
  • Motivates new procurement orders to financial manager, after full inspection is done of old equipment
  • Provide full documentation of all new equipment installed and setup
  • Attend safety meetings at shafts and plants to provide feedback on all outstanding orders, new developments and incidents reported
  • OS: Windows 10, Server 2008, Server 2012
  • Applications: Adobe, Microsoft Office 2013-2016, Info slips, Kaspersky Endpoint Security and SCCM Endpoint Security, Oracle Application, Pivot Health and Safety, Google earth pro, Real VNC remote desktop, Citrix, DotNet Framework, Active Directory Users and Computers, Java, Internet Explorer (IE 11) upgrades to latest standards for specific applications, Mimecast agent, Flash player, AD Team, FMCU application setup, Elearning Computer Training Application, Putty (Network diagnostics), Teams (Meetings setup), 3G Telkom and Vodacom, Server Drive Mapping, Drop Box
  • Installations: Load, activate and fully configure the operating System and applications according to Harmony standards
  • Book in faulty parts and replace with fixed parts
  • Ensure backup dispensers are available
  • Read and understand all machines logic and circuit diagrams and use effectively (Dell, HP, Mercer)
  • Fiber-converters replacements
  • Ensure calls are answered within the required time (meet SLA’s)
  • Advises management on service plans and technical matters required
  • Practices time utilization as defined by hardware management
  • Assumes accountability for the quality of service as required
  • Reports any unsafe conditions to account manager
  • Assist with Nas server, TNA servers and SIC server installations
  • 3G dongles and WIFI router Installations sim cards (Telkom and Vodacom)
  • Peripheral installations (printers, scanning systems USB to serial converters, web cams)
  • Printers (ITEC, Samsung, HP and Brother printers)
  • Service/Maintenance: Responsible for Masimong 5 and 4 shaft, Saaiplaas Plant, Central Plant, Harmony 3 Workshops, Bridging school and Jewelry school
  • This includes providing on-site and remote desktop support simultaneously
  • Managing procurement orders
  • Providing weekly reports on calls closed and attended to service manager
  • Keep all logs, account control books and documentation on an accurate basis
  • Maintains security of assets and confidential information
  • Keeps all dispatch informed on current location, assessment of call priority and planned activity
  • Complete monthly stock take report and submitted before the end of each month
  • Complete checklist of installations and sign-off by Department Management
  • Complete all logged incidents daily
  • Complete down time report monthly
  • Maintain network connectivity Cabled network, Wireless and 3G networks
  • Routine check of machines for misuses and potential risks
  • Ensure all system hardware and software upgrades are done on all departments and offices
  • Server support: File and printer maintenance and allocation, Active directory Users and Group Management (Password resets, New user account creation on AD manager and printing privacy)
  • Comply with Policy and Procedures in regards to travelling claims and tools of trade.

IT Operational Support Technician ll

Harmony Goldmine
07.2016 - 06.2019
  • Client Liaison
  • Incident Logging via BMC Remedy and CA Service desk manager
  • Contact clients pro-actively and assess level of satisfaction
  • Follow-up on site visits with full report of hardware and software incidents reported
  • Motivates new procurement orders to financial management, after full inspection is done of old equipment
  • Provide full documentation of all new equipment installed and setup
  • Attend safety meetings at shafts and plants to provide feedback on all outstanding orders, new developments and incidents reported
  • OS: Windows 10, Server 2008, Server 2012
  • Applications: Adobe Acrobat DC, Microsoft Office 2013-2016, Info slips, Kaspersky Endpoint Security and SCCM Endpoint Security, Oracle Application, Pivot Health and Safety, Google earth pro, Real VNC remote desktop, Citrix, DotNet Framework, Active Directory Users and Computers, Java, Internet Explorer (IE 11) upgrades to latest standards for specific applications, Mimecast agent, Flash player, AD Team, FMCU application setup, Elearning Computer Training Application, Putty, Skype for Business, 3G Telkom and Vodacom, Server Drive Mapping, Drop Box
  • Installations: Load, activate and fully configure the operating System and applications according to Harmony standards
  • Book in faulty parts and replace with fixed parts
  • Ensure backup dispensers are available
  • Read and understand all machines logic and circuit diagrams and use effectively (Dell, HP, Mercer)
  • Fiber-converters
  • Ensure calls are answered within the required time (meet SLA’s)
  • Advises management on service plans and technical matters required
  • Practices time utilization as defined by hardware management
  • Assumes accountability for the quality of service as required
  • Reports any unsafe conditions to account manager
  • Assist with Nas server, TNA servers and SIC server installations
  • 3G dongles and WIFI router Installations sim cards (Telkom and Vodacom)
  • Peripheral installations (printers, scanning systems USB to serial converters, web cams)
  • Printers (ITEC, Samsung, HP and Brother printers)
  • Service/Maintenance: Responsible for Masimong 5 and 4 shaft, Saaiplaas Plant, Central Plant, Harmony 3 Workshops, Bridging school and Jewelry school
  • This includes providing on-site and remote desktop support simultaneously
  • Managing procurement orders
  • Providing weekly reports on calls closed and attended to service manager
  • Keep all logs, account control books and documentation on an accurate basis
  • Maintains security of assets and confidential information
  • Keeps all dispatch informed on current location, assessment of call priority and planned activity
  • Complete monthly stock take report and submitted before the end of each month
  • Complete checklist of installations and sign-off by Department Management
  • Complete all logged incidents daily
  • Complete down time report monthly
  • Maintain network connectivity Cabled network, Wireless and 3G networks
  • Routine check of machines for misuses and potential risks
  • Ensure all system hardware and software upgrades are done on all departments and offices
  • Server support: File and printer maintenance and allocation, Active directory Users and Group Management (Password resets, New user account creation on AD manager and printing privacy)
  • Comply with Policy and Procedures in regards to travelling claims and tools of trade
  • New infrastructure and Projects: Orkney Moab Migration from Anglogold Ashanti mine to Harmony mine
  • Providing onsite IT SUPPORT for 6 months until end of Migration
  • Migrating users profile manually and with recommended tools from Anglo Gold mine domain to new Harmony.co.za domain
  • Setting up users email with old and new archives
  • Linking users to printers and setting up scan to email
  • Assisting with day-to-day incidents hardware requests and software requirements
  • Setting up oracle application for relevant users
  • Setup learning venues with computers for Oracle Training, Pivot training
  • Attend shaft meetings with changeover team for any incidents that need immediate attention
  • Training new IT technicians towards the IT standards and service level agreements of Harmony
  • Compiling daily reports on departments and users that is completely migrated and that still needs to be migrated
  • Assisting with new user accounts to be created
  • Setup 120 New Elearning computers for Training
  • Legal Cases Assistance: Recovery of Data to be used against cases
  • Assist with cases at CCMA to provide IT expertise
  • Setup and Monitor red flag areas.

Support Technician ll

Spinnaker Software
02.2016 - 07.2016
  • Client Liaison
  • Contact clients pro-actively and assess level of satisfaction with ARCH (point of sale)
  • Follow-up on service delivered at clients
  • Managing projects
  • Assist clients remotely and at store level with the functionalities of ARCH
  • Do ARCH training and assist with New installations
  • Troubleshooting for clients on ARCH Hardware and software
  • Develop a sound understanding of retail and wholesale Environment
  • Installations: Load, activate and fully configure System required for ARCH
  • Install, configure and setup ARCH software Relevant hardware
  • Install and setup EFT and pre-paid airtime vouchers as part of an integrated solution
  • Deliver a tidy operational hardware Installation
  • Ensure that client sign acceptance of equipment before installation proceeds
  • Ensure installation sign-off after completion
  • Ensure that subordinates are trained and familiar with above
  • Service/Maintenance: Complete job card docket
  • Keep log of expenses incurred and kilos travelled during service calls - for claims
  • Assess the nature of hardware problems, fix if possible on-site/remote access
  • If necessary, travel to sites, remove faulty equipment and replace with loan unit
  • Assist with planning for support calls
  • Supporting the Technical manager in call follow up, team guidance and discipline
  • Escalate customer issue calls to Technical manager for senior involvement
  • Escalate stock and loan concerns to Technical manager where applicable
  • Provide assistance to subordinates on a timely basis.

Senior Customer Engineer

CEB Maintenance
07.2013 - 02.2016
  • Carries out maintenance on a timely basis on all machines assigned
  • Advises management on service plans and technical matters required
  • Performs necessary activities to keep diagnostics, tools and service aids in ready Condition
  • Ensure optimum boot stock
  • Book in faulty parts and replace with fixed parts
  • Ensure backup dispensers are available and in good working order at all times
  • Read and understand all machines logic and circuit diagrams and use effectively
  • Ensure calls are answered within the required time (meet SLA’s)
  • Practices time utilization as defined by hardware management
  • Complete all job cards timeously
  • Complete down time report monthly
  • Assumes accountability for the quality of service as required
  • Reports any unsafe conditions to account manager
  • Complete monthly stocks take report and submit before the end of each month
  • Keep all logs, account control books and other documentation on an accurate basis
  • Maintains security of assets and confidential information
  • Keeps all dispatch informed on current location, assessment of call priority and planned activity
  • Comply with Policy and Procedures in regards to vehicle usage, cell usage, petrol card In addition, tools of trade
  • Monthly recons
  • EFT machine setup, troubleshooting and training
  • Maintenance of all hardware and software on machines in Stores, Office areas and Branches
  • Routine check of machines for misuses and potential risks
  • Maintain network connectivity (Branches and sites) Cabled network, Wireless and 3G Networks
  • Ensure all system hardware and software upgrades are done on all stores and offices
  • Replacement and procurement of hardware and software and licensing
  • Server support: File and Printer Maintenance and Allocation, Active directory Users In addition, Group Management
  • Support all software in Stores, Area Offices and Branches
  • Server setup, configurations, maintenance of Security
  • E-mail application support
  • SQL 2005/8 Server administration
  • Peripheral installations i.e
  • Printers, scanning systems and servers
  • Maintain hardware lists in the field
  • Meeting of clients requirements at sites and provide training to junior customer Engineers.

Education

National Certificate Information Technology: System Support level 5

CTU Training Solutions

Baccalaureus Administrations: Extended Programme

University of the Free State

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Welkom High School

Skills

  • Team player
  • Multidisciplinary teamwork
  • Process Improvement
  • High-value project management
  • Leadership skills
  • Client account management
  • Strategic planning
  • Attention to detail
  • Problem-solving
  • Communication skills
  • Public speaking
  • Calm under pressure
  • Resourcefulness

Personal Information

  • ID Number: 911016 5118 082
  • License: Code 8
  • Health Status: Good
  • Date of birth: 10/16/91
  • Gender: Male
  • Nationality: South African Citizen

Languages

English
Advanced
A1
Afrikaans
Advanced
C1

Affiliations

  • Trading and Analyzing charts (Reading) and Working on my vehicle weekends

Accomplishments

Assisted Masimong Shaft - Safety Department to win Safety awards 2 years in a row as Safety Programmer/Developer (Acting Risk Officer)


1. Best SUE (Significant Unwanted Events) Free shaft in Harmony 2023

2. Best Underground FOGIFR (Fall of ground free shifts in Harmony) 2024

3. Best Underground Safety Performance in Harmony 2024

4. Best Underground LTIFR (Lost time Injuries free shifts in Harmony 2024



Timeline

Programmer / Developer Procedural & Legal

Harmony Goldmine (Masimong)
06.2021 - Current

IT Operational Support Technician ll

BUI
06.2019 - 06.2021

IT Operational Support Technician ll

Harmony Goldmine
07.2016 - 06.2019

Support Technician ll

Spinnaker Software
02.2016 - 07.2016

Senior Customer Engineer

CEB Maintenance
07.2013 - 02.2016

Baccalaureus Administrations: Extended Programme

University of the Free State

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Welkom High School

National Certificate Information Technology: System Support level 5

CTU Training Solutions

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Randall James Pylman