Randall Sherwin Kistasamy

Managing incoming calls and customer service inquiries

• Identify and assess customers’ needs to achieve satisfaction
• Reporting using Microsoft office such as outlook, word and excel
• Manage large amounts of incoming calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Handle the queries and complaints of customers over the phone.

Customer engagement

• Handling refunds and social media complaints
• Store Credits
• Issued store credits and updated records accordingly.

• Providing Client Support
• Managing Subscriptions
• Coordinating Deliveries
• Handling Publisher Relations
• Sales Promotion
• Assisting Digital Subscribers
• Supporting Parcel Deliveries
• Efficient Resolution

• Provide precise and satisfactory responses to customer inquiries and concerns via phone calls.
• Resolve issues and provide supportive assistance to dissatisfied customers in a calm manner.
• Proactively reach out to clients and customers to update them on new products, services, and policies.
• Assist callers with troubleshooting, navigating the company website, and using products and services.
• Review customer accounts to provide updates on billing, shipping, warranties, and other account-related matters.
• Collaborate with other call center team members to enhance overall customer service.
• Support the training of new employees by educating them on the company's customer management policies.
• Administer Old Mutual Shares.
• Handle dividend inquiries.
• Address transfer of shares inquiries.
• Assist with FICA-related inquiries.
• Provide assistance with late estates, power of attorney, and curatorship matters.
• Assist clients with inquiries
• Resolve shareholder complaints.
• Assist teammates in handling irate clients.

• Assisting clients with settlement quotes and applications for new and used cars.
• Handling account queries and promoting insurance policies to clients for sales.
• Providing assistance to dealers with settlement quotes.
• Ensuring compliance with FICA regulations.
• Effectively managing and resolving customer queries.
• Handling high call volumes efficiently.

• Providing assistance to clients with settlement quotations, statement, and contract inquiries.
• Handling requests for cross border letters and changes to debit order dates.
• Updating banking and client details as required.
• Requesting necessary documents and processing refunds.
• Assisting clients with queries related to value-added products such as motor plan extensions and service contracts.
• Addressing inquiries regarding substitution of goods, term adjustments, residual/balloon adjustments, and deregistration.
• Collaborating with clients and other departments to ensure smooth communication and resolution of issues.
• Managing email responses through the IDM system.
• Striving for a one-call resolution for all customer queries and continuously reviewing processes to improve query resolution.
• Piloting the implementation of due date changes as a first-call resolution approach.

• Contacting Debtors:
• Negotiating Payment Arrangements:
• Maintaining Records:
• Investigating Debts:
• Compliance with Regulations:
• Handling Inquiries
• Skip Tracing

• Processed customer payments, ensuring accuracy and customer satisfaction
• Identified customer needs to provide tailored service solutions
• Responding to inquiries
• Recording transactions
• Counted and packaged currency and coins for transactions