RANDALL DIDLOFF
Luxury Travel Consultant - Bespoke African Experiences
Cape Town
Summary
Dynamic luxury travel consultant and licensed tourist guide with over six years of experience in the travel and tourism industry. Expertise includes crafting bespoke itineraries, selling premium travel experiences directly to clients, and coordinating intricate travel arrangements with operational teams and suppliers. Renowned for a client-centric, consultative sales approach that fosters strong relationships and ensures seamless, high-touch experiences for discerning international travelers. Committed to exceeding client expectations through personalized service and meticulous attention to detail.
Overview
9
9
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Senior Sales Consultant / Shift Supervisor
Expat Explore Africa
Cape Town
05.2017 - 03.2020
- Designed and sold premium, experience-led travel journeys to international clients via phone, email, and digital channels.
- Consulted directly with clients to understand travel goals, budgets, and expectations, translating these into personalized itineraries.
- Liaised closely with operations teams and external partners to ensure seamless delivery of complex tours and travel arrangements.
- Managed pricing accuracy and tour updates on Tour CMS CRM system.
- Supervised, coached, and trained sales consultants, maintaining high service and performance standards.
- Resolved escalated client issues with professionalism, protecting the brand's premium reputation.
- Attended trade shows and worked with marketing and operations teams to identify and promote new products.
- Played a key role in the company's first South African tour, contributing both operationally and on the road.
Sales Consultant
Expat Explore Africa
Cape Town
05.2017 - 03.2020
- Managed inbound and outbound sales enquiries from international clients.
- Provided expert pre-sale advice on itineraries, travel regulations, visas, medical requirements, and terms & conditions.
- Built long-term client relationships through consultative selling and personalized service.
- Consistently met and exceeded individual sales targets.
Customer Service Consultant
Expat Explore Africa
Cape Town
01.2016 - 01.2017
- Served as first point of contact for local and international travellers.
- Acted as liaison between clients and operations teams.
- Ensured booking systems were accurate and up to date.
- Delivered service recovery while maintaining premium brand standards.
Airline Ticket Sales & Customer Service Agent
Comair (Kulula.com & British Airways Call Centre)
02.2015 - 12.2015
- Issued and modified domestic and international airline tickets.
- Assisted passengers with reservations, changes, cancellations, and refunds.
- Used airline reservation systems and handled escalations professionally.
- Managed passenger records, manifests, and special service requests.
Bus Steward / Host
Autopax (Trans-Lux & City to City / PRASA)
01.2011 - 01.2014
- Delivered customer service to long-distance passengers.
- Managed passenger queries, ticket checks, and onboard sales.
- Handled service issues and maintained professional brand representation.
Information & Reservation Consultant (Internship)
Cape Town Tourism – Visitor Information Centre
07.2013 - 08.2013
- Issued hotel and SANPARKS safari packages via phone, email, and face-to-face.
- Compiled itineraries and package tours for clients.
- Managed incoming calls and general administration.
Education
Diploma - Travel & Tourism Management
Grade 12 -
Skills
References
Available on request
Certification
Licensed Tourist Guide
ADDITIONAL INFORMATION
- Nationality: South African
- Driver's License: Yes
Timeline
Senior Sales Consultant / Shift Supervisor - Expat Explore Africa
05.2017 - 03.2020
Sales Consultant - Expat Explore Africa
05.2017 - 03.2020
Customer Service Consultant - Expat Explore Africa
01.2016 - 01.2017
Airline Ticket Sales & Customer Service Agent - Comair (Kulula.com & British Airways Call Centre)
02.2015 - 12.2015
Information & Reservation Consultant (Internship) - Cape Town Tourism – Visitor Information Centre
07.2013 - 08.2013
Bus Steward / Host - Autopax (Trans-Lux & City to City / PRASA)
01.2011 - 01.2014
The IIE's Varsity College - Diploma, Travel & Tourism Management
Premier College - Grade 12,