Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Randalamo Phophi

Murex Back Office Support Analyst
PRETORIA

Summary

Dynamic Murex IT Support Analyst at Rand Merchant Bank with expertise in XML, MxML & SQL and internal technical communications. Proven track record in resolving production issues and enhancing operational efficiency. Skilled in managing support tickets and conducting root-cause analysis, ensuring minimal risk and optimal performance in high-pressure environments. Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in analytical and technical environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Murex IT Support Analyst

Rand Merchant Bank
Johannesburg
02.2025 - Current
  • Provided technical support to users by diagnosing Murex software production issues using a root-cause analysis and resolving them, ensuring minimal bank operational risk.
  • Assisted in the management of support tickets using SNOW ticketing system, prioritizing tasks based on urgency and impact on users.
  • Collaborated with team members to document troubleshooting procedures and create cases for investigation of technical issues.
  • Conducted routine morning checks and overnight production support to ensure optimal performance of IT infrastructure, proactively identifying potential problems before they escalated.

Murex Analyst

Kion Consulting
Johannesburg
06.2023 - Current
  • Participated in 6 month internship program where I was trained on the qualitative aspects of the financial markets and validation of the quantitative factors of financial instruments.
  • Collaborated with Murex consultants based at Standard Bank and RMB as part of the onsite support team to resolve Murex production issues as well as being part of Murex development team.
  • Conducted quality assurance as part of the Regression Test Pack (RTP) team through using MxTest automation tool to prepare migration in the Standard Bank Murex upgrade.
  • Participated in Kion market risk training program, where I got exposure to ISDA SIMM and BIM as well as the validation of the margin requirements.

Middle Office Vacation Intern

Coronation Fund Asset Managers
Cape Town
12.2021 - 12.2022
  • Assisted in performing accuracy checks for institutional funds that were traded at a tight cut-off.
  • Prepared filing, detailed financial reports and presentations for internal stakeholders, ensuring accuracy and clarity of information.
  • Collaborated with senior middle office specialists in preparing reconciliation reports as well as performing calculation to fix discrepancies in retail fund allocations, while ensuring thorough due diligence.
  • Managed the maintenance of client databases using CRM software, ensuring data integrity and timely updates for stakeholder access.
  • Actioned timely due diligence and communication, ensuring the smooth flow of payments from front office to back office without missing any cut-off.

Education

Dealing Certificate - Trading in Global Financial Markets

ACIFMA
South Africa
04.2001 -

High School Diploma -

Thohoyandou Secondary School
Thohoyandou
04.2001 -

Bachelor of Business Science - Finance With Accounting

University of Cape Town
Cape Town
04.2001 -

S2 Foundation Programme in Design Thinking (FND) - Design Thinking

Hasso Platter D-school Afrika
Cape Town
04.2001 -

Skills

Internal technical communications

Support ticketing systems

Remote support

C#

SQL

Unix

XML & MxML

Visualization in Tableau

Microsoft Visio diagramming and Flowcharts

GitHub

Corporate Finance: Robust Financial Modelling

Finance Foundations: Risk Management

Introduction to Business Analytics

Programming Foundations: Object-Oriented Design

Time Management Fundamentals

Visualization in Tableau

Certification

ACI Dealing Certificate

Interests

Risk Management

Wealth Management

Talent Management

Intellectual Property

Private Equity

Timeline

Murex IT Support Analyst

Rand Merchant Bank
02.2025 - Current

ACI Dealing Certificate

07-2023

Murex Analyst

Kion Consulting
06.2023 - Current

Hasso Plattner S2 Foundation Programme in Design Thinking (FND)

10-2022

Middle Office Vacation Intern

Coronation Fund Asset Managers
12.2021 - 12.2022

Dealing Certificate - Trading in Global Financial Markets

ACIFMA
04.2001 -

High School Diploma -

Thohoyandou Secondary School
04.2001 -

Bachelor of Business Science - Finance With Accounting

University of Cape Town
04.2001 -

S2 Foundation Programme in Design Thinking (FND) - Design Thinking

Hasso Platter D-school Afrika
04.2001 -

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Randalamo PhophiMurex Back Office Support Analyst