Ramoshaba Mpho Eugenia
Bakery Specialist
North Riding
Summary
Customer-savvy Retail Bakery Specialist accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Kitchen Assistant
Taste of Joburg
09.2010 - 09.2010
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Cleaned and organized kitchen stations to promote team efficiency
- Made food according to standard recipes with requested changes for customer satisfaction
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Trainee chef
SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
01.2010 - 06.2010
- Signed for deliveries, checked items into inventory and stocked goods into proper locations
- Cleaned kitchen counters, refrigerators, and freezers
- Checked expiration dates, rotated food, and removed any items that were no longer usable
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques
- Read through recipes and set up ingredients for Head Pastry chef
- Set up and broke down kitchen for service
- Coordinated with team members to prepare orders on time
- Utilized culinary techniques to create visually appealing dishes.
Bakery Specialist
Spar North Rand Distribution
11.2022 - Current
- Drive group fresh retail sales @ 15% Growth
- Drive Distribution center purchases by 15%
- Drive in-house brand purchases by 15%
- Instill General Compliance (Food safety score of 80% min)
- Grow Sale-50% of the base grew positively
- Insure 40% of the base has income statement
- Converted retail group stores to a centralized bakery system to maximize profits and minimize costs.
Bakery Specialist
Spar South Rand Distribution
07.2012 - 10.2022
- Provide leadership through effective and efficient service and support to Retail Members to maximize their (Retailer) Bakery profitability by KPA target of 12% (exceeded by and extra .5%)
- Conduct theoretical and practical training for in-store managers and supervisors Increase DC Drop shipment and Fresh line Sales within set and agreed targets of 12% growth
- Forecast and compile action plans for Drop shipment and In-house brand
- Relaunches of new stores by organizing department for optimal sales, implementation and monitor ordering processes
- Conduct and train managers and supervisors on product costings as well as SPAR operating systems, planning, management, and analysis of stock takes
- Conduct Retailer Feedback sessions on implementation of fresh department deliverables
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Measured and mixed ingredients accurately to assist in baking process
- Used utensils and equipment to portion, wrap and display bakery items
- Maintained tidy and organized work area to comply with cleanliness standards
- Checked expiration dates and rotated products to verify freshness and avoid spoilage
- Recommended new bakery items to customers based on taste preferences, building rapport, and boosting sales
- Inspected goods to establish accurate pricing and labeling
- Cleaned and maintained kitchen equipment and oven
- Replenished and rotated food items, following correct food cooling and storage procedures
- Monitored temperatures of ovens, proof boxes and other equipment
- Followed food safety standards when handling ingredients
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
- Processed customer orders and payment transactions
- Packaged finished products for sale
- Determined baking times for various items
- Decorated cakes, cupcakes, and other pastries according to customer requests.
Logistics Volunteer (Workplace Experience)
Spar South Rand Distribution
01.2022 - 10.2022
- Scheduled deliveries and shipments and provided real-time updates to all parties
- Built and established relationships with staff and vendors
- Managed inventory levels to verify availability of stock for customer orders
- Identified excess inventory and eliminated waste
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Monitored performance of logistics operations to identify areas for improvement
- Prepared and presented reports to management on logistics performance
- Completed comprehensive analysis of billing and shipping issues in previous ten months to determine areas in need of improvement.
Perishables Receiving (During Strike Action)
SPAR South Rand Distribution
11.2019 - 12.2019
- Managed over 20 suppliers and increased receiving speed by 10% thus ensuring delivery trucks can turnaround as quick as possible for further delivery
- Generated periodic reports to track shipment activities and prepare for delays
- Maintained tidy, organized, and safe work area to comply with cleanliness standards
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents
- Properly labeled and stored goods in safe area to provide identification and avoid losses
- Collaborated with other departments to resolve potential incoming shipment issues
- Monitored and managed stock levels of goods to verify availability of products
- Double-checked cargo inventories and documentation for accuracy
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Maintained accurate computer records of materials weights, bill amounts, and identified variances
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Regularly reviewed invoices and double-checked orders
- Adhered to tracking, documentation, and control standards to reduce loss and maintain compliance
- Restocked products and rotated items according to standard procedures.
Retail Management Intern
Spar, Pinetown
01.2011 - 06.2012
- Managed inventory control, cash control, and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Leveraged data and analytics to make informed decisions and drive business improvements
- Assisted in organizing and overseeing assignments to drive operational excellence
- Helped customers complete purchases, locate items, and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Upsold additional products and services to customers, increasing revenue.
Education
Bcom in Internal Supply Chain Management -
IMM Graduate School
06.2025
Culinary Chef Diploma: Culinary Arts -
Capsicum Culinary Studio
2011
Advanced Management Diploma: Restaurant And Culinary Management -
Capsicum Culinary Studio
2011
International Professional Patisserie Diploma -
Capsicum Culinary Studio
2011
Skills
Analytical and Critical Thinking
As400
Human industrial relations
Microsoft office (word, excel, PowerPoint, outlook, teams)
Personal leadership development
Sales expertise
Food handling safety
Inbound and outbound Knowledge
Supply chain solution
Pricing understanding
Attention to detail
Customer service
Analytical and Critical Thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved quicker supplier receiving by completing FIFO Method with accuracy and efficiency
- Supervised team of 15 staff members. Achieved 4% Growth by introducing lost sale excel documentation for a group of stores.
- Documented and resolved staff dissatisfaction which led to more efficient productivity.
References
Upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Specialist
Spar North Rand Distribution
11.2022 - Current
Logistics Volunteer (Workplace Experience)
Spar South Rand Distribution
01.2022 - 10.2022
Perishables Receiving (During Strike Action)
SPAR South Rand Distribution
11.2019 - 12.2019
Bakery Specialist
Spar South Rand Distribution
07.2012 - 10.2022
Retail Management Intern
Spar, Pinetown
01.2011 - 06.2012
Kitchen Assistant
Taste of Joburg
09.2010 - 09.2010
Trainee chef
SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
01.2010 - 06.2010
Bcom in Internal Supply Chain Management -
IMM Graduate School
Culinary Chef Diploma: Culinary Arts -
Capsicum Culinary Studio
Advanced Management Diploma: Restaurant And Culinary Management -
Capsicum Culinary Studio
International Professional Patisserie Diploma -
Capsicum Culinary Studio