Ramoshaba Mpho Eugenia
Bakery Specialist
North Riding
Summary
Customer-savvy Retail Bakery Specialist accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
Work History
Kitchen Assistant
Taste of Joburg
09.2010 - 09.2010
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation
- Cleaned and organized kitchen stations to promote team efficiency
- Made food according to standard recipes with requested changes for customer satisfaction
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Trainee chef
SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
01.2010 - 06.2010
- Signed for deliveries, checked items into inventory and stocked goods into proper locations
- Cleaned kitchen counters, refrigerators, and freezers
- Checked expiration dates, rotated food, and removed any items that were no longer usable
- Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques
- Read through recipes and set up ingredients for Head Pastry chef
- Set up and broke down kitchen for service
- Coordinated with team members to prepare orders on time
- Utilized culinary techniques to create visually appealing dishes.
Bakery Specialist
Spar North Rand Distribution
11.2022 - Current
- Drive group fresh retail sales @ 15% Growth
- Drive Distribution center purchases by 15%
- Drive in-house brand purchases by 15%
- Instill General Compliance (Food safety score of 80% min)
- Grow Sale-50% of the base grew positively
- Insure 40% of the base has income statement
- Converted retail group stores to a centralized bakery system to maximize profits and minimize costs.
Bakery Specialist
Spar South Rand Distribution
07.2012 - 10.2022
- Provide leadership through effective and efficient service and support to Retail Members to maximize their (Retailer) Bakery profitability by KPA target of 12% (exceeded by and extra .5%)
- Conduct theoretical and practical training for in-store managers and supervisors Increase DC Drop shipment and Fresh line Sales within set and agreed targets of 12% growth
- Forecast and compile action plans for Drop shipment and In-house brand
- Relaunches of new stores by organizing department for optimal sales, implementation and monitor ordering processes
- Conduct and train managers and supervisors on product costings as well as SPAR operating systems, planning, management, and analysis of stock takes
- Conduct Retailer Feedback sessions on implementation of fresh department deliverables
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Measured and mixed ingredients accurately to assist in baking process
- Used utensils and equipment to portion, wrap and display bakery items
- Maintained tidy and organized work area to comply with cleanliness standards
- Checked expiration dates and rotated products to verify freshness and avoid spoilage
- Recommended new bakery items to customers based on taste preferences, building rapport, and boosting sales
- Inspected goods to establish accurate pricing and labeling
- Cleaned and maintained kitchen equipment and oven
- Replenished and rotated food items, following correct food cooling and storage procedures
- Monitored temperatures of ovens, proof boxes and other equipment
- Followed food safety standards when handling ingredients
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing
- Processed customer orders and payment transactions
- Packaged finished products for sale
- Determined baking times for various items
- Decorated cakes, cupcakes, and other pastries according to customer requests.
Logistics Volunteer (Workplace Experience)
Spar South Rand Distribution
01.2022 - 10.2022
- Scheduled deliveries and shipments and provided real-time updates to all parties
- Built and established relationships with staff and vendors
- Managed inventory levels to verify availability of stock for customer orders
- Identified excess inventory and eliminated waste
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Monitored performance of logistics operations to identify areas for improvement
- Prepared and presented reports to management on logistics performance
- Completed comprehensive analysis of billing and shipping issues in previous ten months to determine areas in need of improvement.
Perishables Receiving (During Strike Action)
SPAR South Rand Distribution
11.2019 - 12.2019
- Managed over 20 suppliers and increased receiving speed by 10% thus ensuring delivery trucks can turnaround as quick as possible for further delivery
- Generated periodic reports to track shipment activities and prepare for delays
- Maintained tidy, organized, and safe work area to comply with cleanliness standards
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents
- Properly labeled and stored goods in safe area to provide identification and avoid losses
- Collaborated with other departments to resolve potential incoming shipment issues
- Monitored and managed stock levels of goods to verify availability of products
- Double-checked cargo inventories and documentation for accuracy
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Maintained accurate computer records of materials weights, bill amounts, and identified variances
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Regularly reviewed invoices and double-checked orders
- Adhered to tracking, documentation, and control standards to reduce loss and maintain compliance
- Restocked products and rotated items according to standard procedures.
Retail Management Intern
Spar, Pinetown
01.2011 - 06.2012
- Managed inventory control, cash control, and store opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Leveraged data and analytics to make informed decisions and drive business improvements
- Assisted in organizing and overseeing assignments to drive operational excellence
- Helped customers complete purchases, locate items, and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Upsold additional products and services to customers, increasing revenue.
Education
Bcom in Internal Supply Chain Management -
IMM Graduate School
06.2025
Culinary Chef Diploma: Culinary Arts -
Capsicum Culinary Studio
2011
Advanced Management Diploma: Restaurant And Culinary Management -
Capsicum Culinary Studio
2011
International Professional Patisserie Diploma -
Capsicum Culinary Studio
2011
Skills
Analytical and Critical Thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved quicker supplier receiving by completing FIFO Method with accuracy and efficiency
- Supervised team of 15 staff members. Achieved 4% Growth by introducing lost sale excel documentation for a group of stores.
- Documented and resolved staff dissatisfaction which led to more efficient productivity.
References
Upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bakery Specialist
Spar North Rand Distribution
11.2022 - Current
Logistics Volunteer (Workplace Experience)
Spar South Rand Distribution
01.2022 - 10.2022
Perishables Receiving (During Strike Action)
SPAR South Rand Distribution
11.2019 - 12.2019
Bakery Specialist
Spar South Rand Distribution
07.2012 - 10.2022
Retail Management Intern
Spar, Pinetown
01.2011 - 06.2012
Kitchen Assistant
Taste of Joburg
09.2010 - 09.2010
Trainee chef
SUN CITY HOLIDAY RESORT, THE LOST CITY AND WAREHOUSE
01.2010 - 06.2010
Bcom in Internal Supply Chain Management -
IMM Graduate School
Culinary Chef Diploma: Culinary Arts -
Capsicum Culinary Studio
Advanced Management Diploma: Restaurant And Culinary Management -
Capsicum Culinary Studio
International Professional Patisserie Diploma -
Capsicum Culinary Studio
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