Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ramon James

Boksburg

Summary

I am a reliable team member with strong communication skills and the ablity to adjust too various working environments. Handling modifications, requests and feedback from colleagues, clients and vendors in an efficient manner and understanding the needs of all parties involved. I'm flexible in adapting to work styles to fit different projects and multiple assignments to meet the required deadlines. My accumulated work experience has enabled me to maintain high standards in the workplace and accept challenges as well as having to use my own initiative.


Overview

15
15
years of professional experience

Work History

Learning Designer

Energy At Work
01.2024 - 02.2024
  • Research and develop new learning material for students. Developed academic courses and learning modules.
  • Digitizing existing user manuals and workplace policies.
  • Created power point presentation with voice overs to display new cellphone app for a client.


Learning Designer

SWIFT LEARN
11.2021 - 11.2022
  • Worked with a team to research and develop new learning material for students
  • Developed academic courses and learning modules using course management software and e-Learning technology to meet strict timelines.
  • Attending meeting with clients to discuss project details and satisfaction
  • Digitizing existing user manuals and workplace policies


Service representative Inbound Agent

1 Life Insurance
11.2012 - 03.2022
  • Dealing with clients queries and complaints on their life and funeral covers
  • Obtaining and Send out policy document and call recordings to clients
  • Generating referrals to my sales team members
  • Also work in the Sales section for 6 months were I did cold calling outbound.

Service representative

Nedback
03.2009 - 10.2012
  • Dealing with client queries, complaints and all general banking needs
  • Deliver consistent, quality experience by Providing service and support to existing clients
  • Assisting with making payments on telephone banking
  • Loading cases for clients and solving all cases queries were applicable
  • Providing clients with feedback or follow ups of unsolved cases were applicable.

Education

Matric -

Diversity Senior Secondary School
01.2007 - 05.2007

Regulatory Examination - undefined

Damelin
10.2014 - 05.2014

Wealth Management NQF 5 - undefined

Damelin
07.2017 - 05.2017

Articulate Storyline Training -

Online
11.2021 - 05.2021

Graphic Design - undefined

University of Cape Town
09.2022 - 05.2022

ISTQB CTFL-Foundation - undefined

Southern African Software Testing Qualifications Board (SASTQB)
05.2023 - 05.2023

Skills

  • Adobe Photoshop
  • Communication and Presentation
  • Microsoft Office
  • Articulate Storyline
  • Vyond
  • LMS
  • Adobe Illustrator
  • Multitasking
  • Self Motivation

References

  • Laycken Morake, Swift Learning LTD (UK), Laycken@swiftlearn.co.uk, +447916019270
  • Tlou Mashitisho, 1Life Insurance, 0838878556
  • Zubair Cassim, 1Life Insurance, 0729343407

Timeline

Learning Designer

Energy At Work
01.2024 - 02.2024

ISTQB CTFL-Foundation - undefined

Southern African Software Testing Qualifications Board (SASTQB)
05.2023 - 05.2023

Graphic Design - undefined

University of Cape Town
09.2022 - 05.2022

Learning Designer

SWIFT LEARN
11.2021 - 11.2022

Articulate Storyline Training -

Online
11.2021 - 05.2021

Wealth Management NQF 5 - undefined

Damelin
07.2017 - 05.2017

Regulatory Examination - undefined

Damelin
10.2014 - 05.2014

Service representative Inbound Agent

1 Life Insurance
11.2012 - 03.2022

Service representative

Nedback
03.2009 - 10.2012

Matric -

Diversity Senior Secondary School
01.2007 - 05.2007

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Ramon James