Ramokone Belinda Satekge
Outbound Call Centre Agent
Roodepoort
Summary
Dynamic professional with a proven track record at Marara Health (Medscheme), excelling in customer engagement and complaint resolution. Leveraged quick thinking and excellent communication to enhance member satisfaction and team performance. Skilled in Microsoft Office and adept at multitasking, consistently meeting targets. Demonstrates exceptional adaptability and a positive attitude, driving success in fast-paced environments.
Offering excellent verbal communication skills and personable demeanor, eager to learn and develop in fast-paced call center environment. Brings strong foundation in customer service principles and ability to quickly learn and adapt to new systems and processes. Ready to use and develop communication and problem-solving skills in the advertised role.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Outbound Call Center Agent
Marara Health (Medscheme)
Roodepoort
06.2023 - Current
- Conducted follow-up calls to gauge member satisfaction levels and identify opportunities for upselling or cross-selling services.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Enhanced team performance with consistent attainment of individual and group targets.
- Educated members on campaigns and health preventative awareness services to increase revenue.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Expanded service level agreement by consistently meeting daily targets (160 calls per day) for outbound calls made per shift.
- Maintained detailed records of members interactions to provide accurate data for future reference and analysis.
- Improved members satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Developed extensive knowledge of products and services to better assist members.
Educator Assistant
Ikageleng Primary School
Polokwane
02.2023 - 06.2023
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Provided one-on-one tutoring (5 learners per day) support outside of regular school hours for students requiring additional assistance with coursework or test preparation.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Monitored student progress and adjusted instruction to meet individual needs.
- Created and implemented assessments to measure student progress.
- Handled class records for attendance, assignment grades and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Taught courses under guidance of senior instructors.
- Maintained laboratory safety by demonstrating equipment and techniques.
Lab Assistant
SACGRA-University of Limpopo
Polokwane
02.2022 - 01.2023
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared specimens for testing and analysis.
- Learned multiple molecular biological techniques.
- Prepared samples for centrifugation and preserving sample integrity.
- Managed specimen sample handling, receiving, storage and inventory.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Worked closely with lab staff on special projects.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Maintained documentation on tests performed in lab.
- Participated in lab meetings and project presentations.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Education
Bachelor of Science - Molecular Biology
University of Limpopo
Polokwane, South Africa 01.2017 - 11.2021
Skills
0Customer service
Positive attitude
Problem-solving abilities
Data entry
Multitasking
Computer literacy
Excellent communication
Outbound and inbound calls
Product knowledge
Adaptability and flexibility
Attention to detail
Quality assurance
Interpersonal skills
Active listening
Team leadership
Stress management
Timeline
Outbound Call Center Agent
Marara Health (Medscheme)
06.2023 - Current
Educator Assistant
Ikageleng Primary School
02.2023 - 06.2023
Lab Assistant
SACGRA-University of Limpopo
02.2022 - 01.2023
Bachelor of Science - Molecular Biology
University of Limpopo
01.2017 - 11.2021
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