Ramokone Moloto
Pretoria
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Client Liaison
VYTA Aesthetics & Hair Transplant
2023.05 - Current
- Deliver exceptional customer experience on every phone call and customer interactions
- Maintain relationships with the clinic's entire client base consistently by providing support and info
- Liaise with clients on various suitable treatment plans available at the clinic
- Drive a culture of continuous improvement with my team
- Manage escalation of complex queries and complaints, offering support and guidance where needed to ensure excellent customer service.
- Conducted comprehensive needs assessments for each client, tailoring services and offerings accordingly.
- Provided regular progress reports on projects to both clients and management teams, fostering transparency in communication.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Assisted in training new team members on company processes and procedures related to client liaison activities.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
Retail Buyer (Perishables)
Platinum Park SuperSpar
2022.09 - 2023.04
- Help instill a strong customer service ethos in line with the store's principles
- Negotiate with suppliers for favorable prices, terms, quality and delivery
- Safeguard adequate and timely supply of both regular products and promoted products to keep out of stocks to a minimum
- Determine prices as needed and informed Point of Sale
- Run in-store promotions to increase sales
- Explore trends in customer feedback and satisfaction to help improve overall service.
- Collaborated with cross-functional teams, ensuring smooth merchandise flow from vendors to the sales floor.
- Achieved an increase in average transaction value by upselling complementary products and suggesting alternatives when required.
- Monitored sell-through rates closely, making timely markdowns or promotions as necessary.
Receiving Manager
Platinum Park Super Spar
2020.11 - 2023.04
- Stimulate, direct and encourage my team to ensure we offer the highest level of service
- Supervise daily operations, while controlling and managing inventory by ensuring that goods are in good condition
- Manage daily activities of the warehouse, including quality assurance, inventory control, outbound processes and stock handling
- Inspect warehouse and keep the warehouse clean and safe
- Provide direction to warehouse team on a daily basis including overseeing the assignment of individual responsibilities, tasks and technical functions
- Classify and resolve issues and conflicts within and between various operational teams and team members with span of control.
- Unloaded, sorted and stored incoming merchandise.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Gathered and processed merchandise returns.
Municipal Performance, Monitoring and Evaluation Intern
CoGHSTA Limpopo
2018.04 - 2019.03
- Contribute to preparing official letters for my supervisor to municipalities in relation to the applications for employment as requested by my supervisor and provide feedback as requested in timelines
- Support my superior in the compilation of monthly and quarterly reports in terms of the Regulations and Municipality Systems Act
- Write memorandums to the MEC for Local Government with regards to the appointment processes of municipalities
- Support my supervisor in compiling monthly reports to be submitted to the Minister of COGTA.
Education
Postgraduate Diploma - Business Management
Management College of Southern Africa
Polokwane Campus 2018.01 - 2019.04
Bachelor of Administrative Studies - Public Management
University of Pretoria
Pretoria, South Africa 2015.01 - 2018.05
Skills
Customer service expertise
Administrative Support
Professional telephone demeanor
Customer Support
Complaint Handling
Teamwork and Collaboration
References
- Martin van der Westhuizen, Store Manager, Spar, 015 297 0433/ 063 695 3021
- Leonard Somo, Assistant Manager, Spar, 015 297 0433/ 067 403 2774
- Joe Matsapola, Mentor, CoGHTSA Limpopo, 078 456 0726
Timeline
Client Liaison
VYTA Aesthetics & Hair Transplant
2023.05 - Current
Retail Buyer (Perishables)
Platinum Park SuperSpar
2022.09 - 2023.04
Receiving Manager
Platinum Park Super Spar
2020.11 - 2023.04
Municipal Performance, Monitoring and Evaluation Intern
CoGHSTA Limpopo
2018.04 - 2019.03
Postgraduate Diploma - Business Management
Management College of Southern Africa
2018.01 - 2019.04
Bachelor of Administrative Studies - Public Management
University of Pretoria
2015.01 - 2018.05
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