Summary
Overview
Work History
Education
Skills
Profile - Professionalsummary
Timeline
Generic

Ramokgareng Isaac Modisane

Account Receivable Manager
Nietgedacht

Summary

Strong leadership abilities with a commitment to driving organizational success through innovation and continuous improvement initiatives. Proficient in drafting internal work instructions ensuring ISO compliance, managing work allocation, and mentoring teams to achieve performance objectives. Demonstrated ability to provide support to senior management, resolve system-related issues, and maintain constant reporting and escalation protocols. Proven track record of implementing process improvements and ensuring adherence to regulatory requirements. Exceptional leadership qualities honed through various leadership roles in both professional and community settings. Seeking to leverage my expertise and leadership acumen to drive organizational success and contribute positively to corporate objectives in a challenging and dynamic environment. Results-oriented Support Manager offering two years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management. Self-motivated Accounts Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Proactive and meticulous Accounts Receiveable Manager with over five years years of experience in Medical industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Adept individual with more than [Number] years working as Manager for $[Number] revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

2025
2025
years of professional experience
2025
2025
years of post-secondary education

Work History

Account Receivable Support Manager

CERBA-LANCET AFRICA
8 2023 - Current
  • Countries Managing: Eswatini, Ethiopia, Kenya, Ghana, Zambia, Zimbabwe, Tanzania, Uganda, Ivory Coast, Rwanda, Mozambique, Gabon, Nigeria
  • Drafts and issues internal work instructions ensuring ISO compliance and departmental adherence thereof
  • Management and control of work allocation, to ensure that work is distributed evenly and is completed within the given TAT
  • Manages and mentors own staff to ensure they have the skills required by the practice and can achieve their performance objectives
  • Provide support when requested by Cerba Lancet Africa entities in resolving system-related issues
  • Maintains constant reporting and escalation to management
  • Manages escalated queries from staff to ensure prompt resolution
  • Responsible for conducting staff meetings and maintaining minutes as per the SOP and ISO requirements
  • Responsible for reporting any fraudulent activities in the department to help prevent fraud directly to the CFO
  • Functioning of both departments
  • Provide support, monitoring, auditing, and surveillance for Cerba Lancet entities' AR positions
  • Generates AR-related reports to facilitate monthly management reporting
  • Develop an overall consolidated AR position report with an action plan to recover the receivables

Treasury and Account Receivable Manager

CERBA-LANCET AFRICA
01.2022 - 07.2023
  • Countries Managing: Eswatini, Ethiopia, Kenya, Ghana, Zambia, Zimbabwe, Tanzania, Uganda, Ivory Coast, Rwanda, Mozambique, Gabon, Nigeria
  • Banks Involved: Standard bank, Nedbank, Absa Bank, Bank of Kigali, FirstBank, Ecobank, BCI bank
  • Cash Management: Analysing the cash forecast for any fund needs for all the 14 countries in the Southern Africa Region
  • Investigating the local regulations for all the countries relating to different types of transactions
  • Facilitating intercompany loan applications (Ensuring all the documents required are in place, applying for the central bank approval when required for certain countries, and facilitating the drawdown process.)
  • Monitoring the cash position for all the countries and reporting on a weekly basis
  • Bank Account Management: Investigating with the banks from the different countries on the requirements for bank account opening
  • Arranging for the bank account opening documents (This includes drafting board resolutions, filling in the application forms, and reviewing the terms and conditions.)
  • Facilitate the KYC requests from the banks
  • Opening e-banking platforms for all the different bank accounts opened in each country
  • Facilitate the process of adding new users, deleting old users, and doing a quarterly review of existing users on the platforms
  • Facilitate the process of signatory change across all the countries and ensure the process is completed
  • (Includes but not limited to investigating the requirements, assisting with the document requirements, and any additional requests.)
  • Management: Following up with the countries weekly to provide the cash forecast and provide support where required
  • Reviewing the cash position of all countries and having weekly meetings to discuss the cash management of each country
  • Providing support and guidance to finance managers on day-to-day responsibilities
  • Developing and implementing treasury policies and processes and looking for any areas of improvement

Foreign Cash Office and Banking Manager

LANCET LABORATORIES
09.2017 - 12.2021
  • Countries Managing: Eswatini, Ethiopia, Kenya, Ghana, Zambia, Zimbabwe, Tanzania, Uganda, Rwanda, Mozambique, Nigeria
  • Drafts and issues internal work instructions ensuring that they are ISO compliant and ensures adherence thereof
  • Management and control of work allocation to ensure that work is distributed evenly and is completed within the given TAT
  • Reads, acknowledges, and understands documentation issued for the Foreign Department and ensures adherence thereof
  • Ensures the efficient usage of all consumables including telephone usage
  • Organises own responsibilities to ensure efficient functioning of the department when absent
  • Manages and mentors’ own staff to ensure they have the skills required by the practice and can achieve their performance objectives
  • Supervise and monitor time and attendance records for staff and ensure adherence to regulations
  • Provide support if requested to foreign entities
  • Maintains constant liaison with management and reports and assists in resolving any system anomalies
  • Attend to escalated queries from staff to ensure prompt response to queries and stringent adherence to TAT’s
  • Work within the limits of Lancet communication protocol
  • Is responsible for having staff meetings and maintaining minutes as per the SOP and ISO requirements
  • Is responsible for reporting any fraudulent activities in the department to help prevent fraud
  • Provides excellent customer service
  • Carry out any responsibility required by Management
  • Manages and directs the Banking and Cash office and controls the allocation of work to ensure efficient functioning of both departments
  • Controls the cashiering function at all depots within SA and any allocated sites in Africa to ensure consistency of banking and cash office procedures
  • Ensures that money is collected on all cash logged accounts
  • Verifies credit card refunds to ensure no fraudulent credit card transactions take place
  • Controls all credit card devices within Lancet and ensures accurate billing to Lancet Foreign Departments
  • Ensures that suspense accounts pertaining to banking, cash office and cashiering for the department are reconciled

Foreign Senior Liaison – Banking Department/ (Foreign Support and Development Department)

LANCET LABORATORIES
03.2012 - 08.2017
  • Develop and implement standardized AR processes and policies across all countries
  • Ensure consistency in billing, invoicing, payment processing, and collections
  • Provide training programs for AR teams to ensure they understand and can effectively implement standardized processes
  • Offer continuous training on best practices and new strategies in AR management
  • Draft and issue internal work instructions ensuring ISO compliance and adherence
  • Manage and control work allocation to ensure even distribution and timely completion within the given TAT
  • Organize responsibilities to ensure efficient department functioning during absences
  • Provide excellent customer service within the limits of Lancet communication protocol
  • Maintain constant liaison with management, reporting, and assisting in resolving system anomalies
  • Report any fraudulent activities in the department to help prevent fraud
  • Manage and direct the Banking and Cash office, controlling work allocation to ensure efficient functioning
  • Control cashiering functions at all depots within SA and allocated sites in Africa, ensuring consistency in banking and cash office procedures
  • Ensure money collection on all cash logged accounts
  • Verify credit card refunds to prevent fraudulent transactions and control all credit card devices
  • Ensure accurate billing to Lancet Foreign Departments and reconcile suspense accounts related to banking, cash office, and cashiering

Billing Admin Clerk – Account Receivable Department

LANCET LABORATORIES
10.2010 - 02.2012
  • Work on accounts/claims that have failed and correct info for claims to be submitted
  • Carries out any responsibility required by the Supervisor and Manager
  • Performs verification checks on accounts with faults and resubmitting the accounts once verified
  • Ensure that system-driven errors like lab rejections are rectified
  • Attend to specialized queries that need to be investigated
  • Correct guarantor details as requested by the client
  • Remove rejection type when medical aid is verified with the client
  • Remove from the queue when the account is stale
  • Credit checking
  • Dealing with customer account-related queries
  • Effectively communicate issues on account status to the supervisor
  • Accurately identify and resolve duplicate billing
  • Send PDF statements and invoices where required
  • Handles account queries
  • Liaises with Client Services, Banking & Labedits department
  • Amend ICD 10 codes
  • Amend service date when required
  • Verify medical aid details with the member when the account is logged as TRACE

Administration clerk – Lab-log Post Analytical Department

LANCET LABORATORIES
09.2007 - 09.2010
  • Processing of Queries (internal & external)
  • Telephone duties (internal & external)
  • Logging & processing of tasks daily
  • Resolution and completion of management reports
  • Basic time & housekeeping
  • General admin as required by supervisor or HOD
  • Processing of non-conformance
  • Processing of customer complaints
  • Processing scanning incompletes
  • Processing of management of send-away results
  • Assisting in logging queries
  • Scanning forms and sending away results
  • Follow up on outstanding results
  • Linking patient's data and results
  • Adding tests
  • Investigating & editing patients' mix-up
  • Adding/cancelling of test as per Dr’s request
  • Verification and correction of tests on request
  • Rectifying medical and patient details on the system
  • Render hands-on technical assistance to inexperienced staff member

Administration clerk – Lab-log Pre-Analytical Department

LANCET LABORATORIES
10.2006 - 08.2007
  • Logging (Capturing) insurance & patient forms
  • Receiving of the samples
  • Scanning forms & Indexing
  • Receiving work from couriers
  • Distributing work to different departments
  • Filling Waybills

Education

Bachelor of Commerce - Financial Management

Mancosa

Introductory Business Studies - undefined

Roodepoort College

N4 Business Management - undefined

Roodepoort College

N5 Business Management - Incomplete

Roodepoort College

Matric - undefined

Gabonewe High School

Skills

Customer Service

Profile - Professionalsummary

Strong leadership abilities with a commitment to driving organizational success through innovation and continuous improvement initiatives. Proficient in drafting internal work instructions ensuring ISO compliance, managing work allocation, and mentoring teams to achieve performance objectives. Demonstrated ability to provide support to senior management, resolve system-related issues, and maintain constant reporting and escalation protocols. Proven track record of implementing process improvements and ensuring adherence to regulatory requirements. Exceptional leadership qualities honed through various leadership roles in both professional and community settings. Seeking to leverage my expertise and leadership acumen to drive organizational success and contribute positively to corporate objectives in a challenging and dynamic environment.

Timeline

Treasury and Account Receivable Manager

CERBA-LANCET AFRICA
01.2022 - 07.2023

Foreign Cash Office and Banking Manager

LANCET LABORATORIES
09.2017 - 12.2021

Foreign Senior Liaison – Banking Department/ (Foreign Support and Development Department)

LANCET LABORATORIES
03.2012 - 08.2017

Billing Admin Clerk – Account Receivable Department

LANCET LABORATORIES
10.2010 - 02.2012

Administration clerk – Lab-log Post Analytical Department

LANCET LABORATORIES
09.2007 - 09.2010

Administration clerk – Lab-log Pre-Analytical Department

LANCET LABORATORIES
10.2006 - 08.2007

Introductory Business Studies - undefined

Roodepoort College

N4 Business Management - undefined

Roodepoort College

N5 Business Management - Incomplete

Roodepoort College

Matric - undefined

Gabonewe High School

Account Receivable Support Manager

CERBA-LANCET AFRICA
8 2023 - Current

Bachelor of Commerce - Financial Management

Mancosa
Ramokgareng Isaac ModisaneAccount Receivable Manager