Ramatsobane Rebecca Maema
Tembisa, Tswelopele Ext 8
Summary
Dynamic manager with a proven track record at MANYATSA CATERING, excelling in team leadership and customer service. Enhanced performance through strategic planning and mentoring, achieving high customer satisfaction. Skilled in financial management and decision-making, consistently delivering quality service while fostering a collaborative work environment.
Overview
2
2
Languages
Work History
Manager
MANYATSA CATERING
- Managed and motivated employees to be productive and engaged in work for 3 years.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Receptionist
MAKHUDU INSTALLATION & REPAIR
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance for good 2 years.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Cooker & Cashier
BO-SELEKA GUEST HOUSE
- Worked for 3 great years.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
General Worker
ZOOKIE CONSTRUCTION & PROJECTS
- Worked for 2 years.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Developed positive relationships with colleagues across departments, fostering a collaborative work environment conducive to achieving shared goals.
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
Cooker & Cashier
PULE FOODS
- Worked for 2 years.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Education
High School Diploma -
Bakenberg High Schol
Mokopane, South Africa 04.2001 -
Skills
Team leadership
Strategic planning
Decision-making
Time management
Customer service
Financial management
Marketing
Customer relationship management (CRM)
Staff management
Additional Information
- SURNAME: MAEMA
- NAMES: RAMATSOBANE REBECCA
- ID NUMBER: 870705 1088 088
- GENDER: FEMALE
- NATIONALITY: SOUTH AFRICAN
- MARITAL STATUS: SINGLE
- HEALTH STATUS: GOOD
Timeline
High School Diploma -
Bakenberg High Schol
04.2001 -
Manager
MANYATSA CATERING
Receptionist
MAKHUDU INSTALLATION & REPAIR
Cooker & Cashier
BO-SELEKA GUEST HOUSE
General Worker
ZOOKIE CONSTRUCTION & PROJECTS
Cooker & Cashier
PULE FOODS