Ralph Reesan David

Foods Departmental Manager

Woolworths

03.2006 - Current

Implemented promotional strategies that contributed towards increased revenue generation within the Foods Department.
Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and trust in the brand.
Collaborated with other department managers to create effective cross-departmental strategies, enhancing overall store performance.
Led merchandising efforts for the Foods Department, creating attractive displays that drove impulse purchases and increased sales.
Developed educational materials for staff training sessions leading to improved knowledge on food safety procedures.
Conducted regular meetings with staff members to discuss goals, share updates, and address any challenges faced within the department.
Assessed employee performance regularly providing constructive feedback which resulted in an overall improvement in team efficiency.
Enhanced employee morale through regular feedback and recognition of exceptional work.
Maintained compliance with local regulations by staying up-to-date on industry news and best practices in Food Management.
Implemented quality control measures to maintain high food safety standards, reducing incidents of spoilage or contamination.
Managed team schedules, resulting in optimal staffing levels during peak business hours.
Conducted regular audits of food handling practices and storage conditions ensuring the highest standards of hygiene were maintained in the department.
Analyzed sales data to identify trends, allowing for informed decision-making on product selection and promotions.
Streamlined daily tasks by implementing innovative workflow processes, increasing productivity among staff members.
Oversaw budget management for the department, ensuring cost-effective operations while maintaining quality standards.
Orchestrated positive customer experiences by overseeing every area of Store operations.
Assisted team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Identified and communicated customer needs to supply chain capacity and quality teams.
Set aggressive targets for employees to drive company success and strengthen motivation.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.