Renovation and building of homes
Ralph Jean Josling
Project Manager
Pretoria
Summary
Dynamic General Manager of Operations at Netstar, recognized for driving year-over-year business growth through strategic planning and effective team leadership. Expert in operations management and data analysis, I enhanced supply chain efficiency and increased employee retention by implementing professional development programs, fostering a culture of continuous improvement.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Results-oriented business leader with more than [Number] years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Experienced with optimizing operational workflows and driving efficiency improvements. Utilizes strategic planning to align company goals with operational capabilities. Track record of managing cross-functional teams to achieve targeted outcomes.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
35
35
years of professional experience
1
1
Language
Work History
General Manager of Operations
Netstar
04.2013 - 04.2025
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new [Type] program.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Manager
SA Taxi
10.2012 - 02.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager of Operations
Automobile Association
09.2002 - 08.2012
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
Project Manager, PMO
Iscor Head Office
01.1996 - 08.2002
- Enhanced team performance through effective coaching, mentoring, and performance monitoring.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Reduced project costs through diligent budget management and cost-saving measures.
- Cultivated strong relationships with clients, leading to repeat business and positive referrals.
Marketing Manager
Iscor
01.1995 - 01.1999
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Streamlined internal communication processes, ensuring alignment between marketing objectives and organizational goals.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Drafting Technician
Iscor
01.1993 - 01.1999
- Delivered consistent quality control over final draft outputs, verifying all dimensions, calculations, and annotations met project requirements before submittal for approval.
- Facilitated seamless team collaboration through regular progress meetings, discussing design changes, and ensuring all parties were informed of the latest updates.
- Contributed to cost-saving initiatives through value engineering efforts in collaboration with engineering teams.
- Fostered a positive working environment by providing guidance and mentorship to less experienced drafting technicians, contributing to overall team success.
- Increased design consistency across projects through the implementation of company-wide drafting standards and guidelines.
- Assisted engineers in resolving design issues by providing clear visual representations of complex systems using 2D/3D modeling techniques.
- Maintained a high level of drafting proficiency by continually learning new software tools and industry practices to stay current with technology advances.
- Optimized workflow by training junior drafting technicians in CAD software usage and best practices.
- Streamlined communication with engineering teams by organizing and maintaining an up-to-date drawing database.
- Expedited drawing production through efficient utilization of layer management, dimension styles, and x-references in AutoCAD software.
- Demonstrated adaptability by working effectively on multiple projects simultaneously while meeting tight deadlines under pressure.
- Supported project completion within deadlines by producing accurate, high-quality technical drawings for various applications.
- Showcased exceptional attention to detail when converting rough sketches into polished technical drawings that adhered to client specifications.
- Ensured compliance with industry standards and codes by staying current on updates and incorporating them into daily work processes.
- Improved drafting accuracy by implementing advanced CAD software and techniques.
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Created CAD models and drawings for [Type] designs.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Calculated mathematical formulae to develop and design detailed specifications for components and machinery with computer assistance.
- Trained junior staff on codes, best practices and suppliers, which enabled better self-sufficiency and task completion.
- Generated accurate technical drawings for various projects.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
Drafting Intern
Iscor
07.1990 - 02.1992
- Supported design team by researching materials, products, and specifications for various projects.
- Collaborated with drafting team to complete projects on time and within quality standards.
- Conducted site visits as necessary to gather measurements or verify existing conditions for accurate representation in draft documents.
- Demonstrated adaptability by quickly adjusting to changes in project scope or specifications while maintaining consistent output quality.
- Assisted in developing detailed construction documents, elevations, and floor plans for diverse building types.
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Followed strict safety guidelines when producing drawings.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
Education
Certificate - Project Management
Project Management Institute
Johannesburg (Global Credential) 04.2001 -
Baccalaureus Scientiae Honores - Industrial Engineering
University of Pretoria
Pretoria 04.2001 -
Certificate - Junior Logistician
European Logistics Association
04.2001 -
Bachelor of Commerce -
University of South Africa
Pretoria 04.2001 -
B.Tech Degree - Civil Engineering
Technikon
Pretoria 04.2001 -
Diploma - Civil Engineering
Technikon Pretoria
Pretoria 04.2001 -
Highter Diploma - Civil Engineering
Technikon
Vanderbijlpark 04.2001 -
Skills
Operations management
Business analysis
Logistics management
Staff development
Team leadership
Problem-solving
Staff management
Customer service
Data analysis
Decision-making
KPI tracking
Operations oversight
Change management
Delegation
Cost control
Cost reduction
Project planning and development
Organizational management
Planning and implementation
Work flow planning
Operational efficiency
Health and safety compliance
Performance management
Management
Workforce management
Process improvement strategies
Performance reporting
Customer relationship management
FLUENT IN [LANGUAGE]
Strategic planning
Customer relationship management (CRM)
Project management
Policies and procedures implementation
Budgeting and forecasting
Risk management
Project leadership
Business planning
Marketing
Complex problems analysis
Supply chain management
Sales background
Logistics oversight
Emergency response
Interpersonal communication
Incidents management
Business development
Continuous improvements
Multidisciplinary collaboration
Process improvement
Business administration
Budget development and management
Report generation
Workflow optimization
Process automation
Interests
Tech
Timeline
General Manager of Operations
Netstar
04.2013 - 04.2025
Manager
SA Taxi
10.2012 - 02.2013
General Manager of Operations
Automobile Association
09.2002 - 08.2012
Certificate - Project Management
Project Management Institute
04.2001 -
Baccalaureus Scientiae Honores - Industrial Engineering
University of Pretoria
04.2001 -
Certificate - Junior Logistician
European Logistics Association
04.2001 -
Bachelor of Commerce -
University of South Africa
04.2001 -
B.Tech Degree - Civil Engineering
Technikon
04.2001 -
Diploma - Civil Engineering
Technikon Pretoria
04.2001 -
Highter Diploma - Civil Engineering
Technikon
04.2001 -
Project Manager, PMO
Iscor Head Office
01.1996 - 08.2002
Marketing Manager
Iscor
01.1995 - 01.1999
Drafting Technician
Iscor
01.1993 - 01.1999
Drafting Intern
Iscor
07.1990 - 02.1992
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