Ralph Rapholo
IT Field Service Agent
Midrand
Summary
ICT Desktop Support technician specializing in computer and network setup, maintenance, troubleshooting problems users have with their computers and installation of various software. Experienced with most organization's computer systems including local area networks (LAN), wide area networks (WAN), network segments, intranets, and data communication systems. Strong background in project management and customer relations.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Field Service Agent
Absa Group
03.2022 - Current
- Provide technical support to end-users via various channels (phone, email, Teams,) in a professional and timely manner
- Performs onsite hardware, software and peripheral updates and repairs in our organisation
- Diagnose and resolve hardware and software issues related to desktops, laptops, mobile devices, and other IT equipment
- Escalate complex issues to higher-level support teams when necessary
- Restore operating systems on workstations and laptops including fids machines
- Upgrade workstations, laptops and other hardware, as required, in line with maintenance contracts
- Conduct swap out of existing workstations, laptops, printers and desktops during service of registration
- Manage the store room where all physical IT workstations are kept via Stave
IT Technician
AfroBD Group
2 2020 - 2 2022
- Maintenance and support service of the end user computing devices to all LAN infrastructure Services
- Installation of various Desktop Software and operating systems
- Installation and maintenance of Security Software over end user devices
- Troubleshooting various network issues over LAN environment
- Assist network architects to design network models whenever needed
Education
Diploma - Information Technology Network design and administration
01.2017 - 01.2019
Skills
Project management
Strong decision maker
Complex problem solver
Innovative
Service-focused
Computer Skills
Websites
Certification
CompTIA A+
References
- Mr Timothy Talane, AfroBD Group Manager, 083 376 6791
- Mr Mashamba Nkhangweleni, Absa group team lead, 069 448 3301
Timeline
Field Service Agent
Absa Group
03.2022 - Current
Diploma - Information Technology Network design and administration
01.2017 - 01.2019
CompTIA A+
CompTIA N+
CompTIA Security+
Microsoft Technology Associate
Microsoft Certified Professional
Microsoft Certified Solutions Associate: Windows Server 2016
Microsoft Certified Solutions Experts: Cloud Platform and Infrastructure
IT Technician
AfroBD Group
2 2020 - 2 2022
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