Ralph Myers
Cape Town
Summary
Fresh Food Manager with over 20 years of experience in inventory management and quality control at Checkers. Expertise in staff training and customer complaint resolution, fostering a collaborative team environment. Demonstrated success in enhancing operational efficiency and maintaining strong supplier relationships, resulting in high-quality service delivery. Proven ability to exceed sales targets consistently while achieving high scores in product knowledge assessments.
Seeking to leverage proven people, and general management skills in a role that is more dynamic and challenging, with personal growth opportunities.
Overview
32
32
years of professional experience
Work History
Fresh Food Manager
Checkers 60/60
Maitand
06.2024 - Current
- Oversaw daily operations, ensuring efficiency and quality across all departments.
- Implemented quality control measures to uphold company standards.
- Managed fresh food inventory, maintaining optimal stock levels and minimizing waste.
- Trained employees on food safety, sanitation, and customer service procedures.
- Resolved customer complaints promptly while adhering to company policies.
- Developed relationships with local suppliers to secure high-quality products.
- Conducted regular inspections of equipment and facilities for health code compliance.
- Planned and delivered training sessions to enhance employee performance and effectiveness.
Assistant Manager
Checkers Big Bay
Cape Town
08.2021 - 06.2024
- Open and Close Store: Ensure the shop is ready to open. Day to Day running of the store. Maintain disciplines and Operation procedures.
- Staff Management: Employ and dismiss staff. Training of new and existing staff.
- Inventory Management: Stock taking. Cash Control. Ordering.
- Store Maintenance: Maintain the freshness of the store.
- Reporting: Compile daily/weekly and monthly reports for the store and HO.
- Support and Assistance: Assisting other stores when they require expert advice on resolving issues.
- Training and Development: In-house training provided by Checkers to keep management up to date with current trends. Attend motivational talks to stay inspired. Complete in-house training to stay up to date on policies and procedures.
Sales and Fresh Manager
Checkers
Cape Town
04.2005 - 08.2021
- Store Operations: Open and Close Store. Ensure the shop is ready to open on time. Day to Day running of the store. Maintain disciplines and Operation procedures.
- Staff Management: Employ and dismiss staff. Training of new and existing staff.
- Inventory Management: Stock taking. Cash Control. Ordering. Maintain the freshness of the store.
- Reporting: Compile daily/weekly and monthly reports for the store and HO.
- Professional Development: Complete in-house training to stay up to date in policies and procedures.
Training Manager
Checkers
04.2004 - 03.2005
- Store Opening and Closing: How to properly open and close the store. Getting the shop ready to open.
- Store Operations: Day-to-Day running of the store. How to maintain disciplines and operation procedures. How to maintain store freshness.
- Staff Management: Procedures on employing and dismissing staff. Training of new and existing staff.
- Inventory Management: Stock taking and how to order stock. Cash Control.
- Reporting: How to compile daily/weekly and monthly reports for the store and HO.
- Professional Development: Complete in-house training to stay up to date on policies and procedures.
Assistant Manager
Rose & Crown Hotel
Wimbledon Village
08.2003 - 12.2003
- Supervising staff in hotel/bar/restaurant/kitchen.
- Managing all functions of the hotel/bar/restaurant/kitchen.
- Creating and managing staff rosters.
- Handling financial aspects of the business.
- Ensuring excellent front office customer service.
Various Hospitality & Catering Temporary Positions
Connect Personnel (Agency)
London
02.2003 - 09.2003
- Served food and drinks to customers.
- Handled cash transactions.
- Conducted stock takes to manage inventory.
Driver/Head Porter
Edwards Removals Ltd
London
10.2001 - 02.2003
- Driver for revival services.
- Led a small team of revival during relocations.
- Expertise in handling fine art and antique furniture.
- Provided excellent customer service during the moving process.
- Addressed and resolved customer complaints in a professional manner.
- Performed basic administration tasks related to removalist operations.
- Carried out general warehouse duties, including inventories, consolidating, and relocating containers.
- Specialized in relocations and packing for delicate items.
- Assisted in marketing efforts to promote removalist services.
Motor Vehicles Sales Assistant
Boland Motors
Worcester
05.2001 - 10.2001
- Motor vehicle sales.
- Providing excellent customer service to potential buyers.
- Ensuring the car yard's appealing presentation to attract customers.
- Overseeing the cleaning and maintenance of cars in the inventory.
- Handling general administration tasks such as filing, faxing, photocopying, and typing.
Furniture Relocations Specialist
Edwards Removals Ltd
London
07.1999 - 05.2001
- Driving 7.5 tonne vehicles and transit vans.
- Expertise in relocating furniture, antiques, and fine art.
- Experience in handling office equipment and other valuable items during relocations.
Bar & Restaurant Supervisor
The Jarvis Wetherby Hotel
Leeds
10.1998 - 07.1999
- Supervision of bar and wait staff.
- Providing excellent customer service.
- Addressing and resolving customer complaints promptly and professionally.
- Managing stock control, including inventory management and placing orders as needed.
- Handling cash transactions and maintaining accurate records.
- Responsible for opening and closing the bar and restaurant.
- Ensuring the presentation and cleanliness of the establishment meet high standards.
- Overseeing all aspects of the bar and restaurant to ensure its smooth running.
Furniture Relocations Specialist
Edwards Removals Ltd
London
03.1998 - 10.1998
- Driving 7.5 tonne vehicles and transit vans.
- Expertise in relocating furniture, antiques, fine art, office equipment, and various items.
- Skilled in general warehouse duties.
- Assisting with marketing efforts through pamphlet delivery.
Retail Assistant
Cumberland Hotel
Worcester
12.1996 - 12.1997
- Providing exceptional customer service.
- Handling cash transactions with accuracy and integrity.
- Managing stock control, including inventory management and restocking.
- Responsible for opening and closing the store.
- Ensuring the presentation of stock is appealing and organized.
Customer Service Assistant
Pizza Shack
Worcester
01.1994 - 12.1995
- Handling pizza deliveries efficiently.
- Providing excellent customer service during interactions.
- Accurately taking orders from customers in person or over the phone.
- Making pizzas.
Education
Diploma - IT Applications
University of London (Birkbeck College)
London01-2002
Stepping Stones - Supervisory And Leadership Skills
Jarvis Hotel Group
Leeds01.1998
Computer Studies -
Academy of Learning
Worcester01.1997
Disciplinary Procedures -
Jarvis Hotel Group
LeedsMatriculated - Std X – Cape Senior Certificate
Worcester Gymnasium High School
WorcesterSkills
- Word (Basic)
- Microsoft Outlook
- Internet communications
- Website design
- Database design
- Business analysis with spreadsheets
- Advanced database design
- Excel (Basic)
- Basic office skills
- Faxing
- Filing
- Photocopying
- Typing
- Organizational skills
- Motivational skills
- Leadership skills
- Ability to communicate at all levels
- Friendly
- Self motivated
- Organized
- Hard working
- Keen learner
- Adaptable
- Team player
- Responsible
- Team leader skills
- Quality control
- Food safety
- Inventory management
- Supplier relationship
- Customer complaint resolution
- Staff training
Accomplishments
- 06/01/10, World Cup display and sales competition
- 03/01/08, Pickled Fish and Hot Cross Buns Highest sales for the Checkers Western Cape Division
- 03/01/06, highest sales for Easter products award – display and sales award
- 04/01/00, representative for South Africa in the Mini World Cup (rugby union) in London
Languages
- English, Mother Tongue
- Afrikaans, Fluent
Drivers Licence
- International Code 8
- International Heavy Vehicle, 7½ tonne, 10
Personal Information
- ID Number: 770428 5084 083
- Date of Birth: 04/28/77
- Nationality: South African
References
References available upon request.
Timeline
Fresh Food Manager
Checkers 60/60
06.2024 - Current
Assistant Manager
Checkers Big Bay
08.2021 - 06.2024
Sales and Fresh Manager
Checkers
04.2005 - 08.2021
Training Manager
Checkers
04.2004 - 03.2005
Assistant Manager
Rose & Crown Hotel
08.2003 - 12.2003
Various Hospitality & Catering Temporary Positions
Connect Personnel (Agency)
02.2003 - 09.2003
Driver/Head Porter
Edwards Removals Ltd
10.2001 - 02.2003
Motor Vehicles Sales Assistant
Boland Motors
05.2001 - 10.2001
Furniture Relocations Specialist
Edwards Removals Ltd
07.1999 - 05.2001
Bar & Restaurant Supervisor
The Jarvis Wetherby Hotel
10.1998 - 07.1999
Furniture Relocations Specialist
Edwards Removals Ltd
03.1998 - 10.1998
Retail Assistant
Cumberland Hotel
12.1996 - 12.1997
Customer Service Assistant
Pizza Shack
01.1994 - 12.1995
Diploma - IT Applications
University of London (Birkbeck College)
Stepping Stones - Supervisory And Leadership Skills
Jarvis Hotel Group
Computer Studies -
Academy of Learning
Disciplinary Procedures -
Jarvis Hotel Group
Matriculated - Std X – Cape Senior Certificate
Worcester Gymnasium High School