Ralph Michau
OOS Specialist
Cape Town
Summary
ITHEMBA LABS, CAPE TOWN
NOV
2008
Specialist with 20+ years experience in relevant fields.
Strongly focused, with the ability to complete tasks accurately in a
fast-paced environment with conflicting deadlines.
Overview
25
25
years of professional experience
13
13
years of post-secondary education
Work History
OSS Specialist
Vodacom
Cape Town
11.2008 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to complete projects on time.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
System Administration
iThemba
Cape Town
07.1997 - 11.2008
- Participated in team-building activities to enhance working relationships.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Education
N.Nip - Electrical, Electronics Engineering Technologies
Ape Town Tecnikon
Cape Town 06.1997 - 11.2003
Bachelor of Science -
Cape University of Technikon
Cape Town 06.1997 - 11.2003
Skills
Implement and maintain new network services such as Mail ServicesDNS, DHCP, Proxy and management of Network InfrastructureMaintenance and second line support of all applications as well asEnsuring that all systems and applications comply with company andIndustry standards and policiesSolution Design and CapacityPlanningEnsure availability of all applications and systems to end usersAnalytical SkillsTechnical Student Supervisor - Co-ordination and supervision ofStudents and in Electronic and Computing DomainsCoordinating with othersProgramming/script writing toEnable automationComplex Problem Solving andRoot Cause AnalysisOSS Application AdministrationVendor/supplier EngagementMga
Linux and Unix specialist
Project management specialist
Crossing maintenance
[Service] specialist
Computer Education Specialist
Accomplishments
- 2008
- PRESENT
- Completed B.Tech Electrical
- Engineering with honours
- P: 0829984420
- E: ralph.michau@vodaconi.co.za 11 years experience across Vodacom tecnology domains
- Understand the role of OSS in the Telecommunication industry
- N.Dip Electrical/Electronic
- Engineering
- Adhere to Telecommunication, IT Standards and Frameworks i.e
- FCAPS, ITIL
- Understanding of future technology capabilities, processes and frameworks and impact on Telecommunication Industry i.e
- FCAPS, ITIL,
- ETOM, TOGAF, New Technologies (Cloud, Open Source
- Al and
- Automations, etc)
- Hands-on experience on Element and Network Management Systems 1.e.Huawei M2000, NetAct OSS, Netcool,
- Hands-on experience on Operating Systems i.e
- Oracle, Linux and
- Microsoft OS
- Understanding of IP Networking
- Redundancy and Recovery Principles and Methods i.e
- HA, Benefits on virtualisation
- Architecture, Solution Design
- Thesis: High Perfromance
- Computing (HPC)
- Build and demonstrate capability of HPC with relation to number of compute nodes and performance thereof
- Experience with OSS Transformation Programmes
- Experience in Scripting
- Chosen for Vodacom CEO award 2010
- Honoree Semester and Year
- Was Awarded Student of the year 2001
- 10 years experience in implementation, Integration and Systems support on various Operating Systems including Solaris, Windows
- Unix, Linux and VMS
Timeline
OSS Specialist
Vodacom
11.2008 - Current
System Administration
iThemba
07.1997 - 11.2008
N.Nip - Electrical, Electronics Engineering Technologies
Ape Town Tecnikon
06.1997 - 11.2003
Bachelor of Science -
Cape University of Technikon
06.1997 - 11.2003