Ralph Kanniappen
Tyre Supervisor, Manager, Customer Service Agent, Administration
Centurion
Summary
Strategic thinker with a strong focus on optimizing operational processes and enhancing efficiency in the workplace. Adept at identifying areas for improvement and implementing innovative solutions that drive productivity and profitability. Eager to leverage extensive experience in management and team leadership to contribute to organizational success.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Depot Manager(Durban) / Retail Garage Manager (Witbank)
SFT Energy
04.2023 - 05.2025
- Implementing strategic plans to enhance depot operations and service delivery efficiency.
- Training and mentoring staff to optimize workflow and improve team performance.
- Ensuring compliance with environmental regulations and safety protocols in depot operations.
- Analyzing fuel consumption trends to improve stock management and reduce losses.
Tyre Supervisor
Tirepoint
09.2015 - 04.2023
- Conducting regular inspections of tires and equipment to ensure compliance with safety standards.
- Creating and managing a maintenance schedule to ensure timely service of the fleet.
- Using tire management systems for real-time data tracking and reporting of tire performance metrics.
- Oversaw personnel safety and efforts at work site.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth work flow and timely completion of tasks.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Generated reports detailing findings and recommendations.
- Conducted regular stock & accesories counts to ensure all inventory balances.
Supervisor
Shrimadh Creations
05.2010 - 01.2015
- Developing and implementing staff performance metrics to enhance overall productivity.
- Monitoring inventory levels to ensure sufficient supplies and minimize downtime in operations.
- Coordinating production scheduling, labor management, and assembly line operations to optimize productivity and cost control.
- Supervising daily operations and managing a team of +/-30 staff to ensure operational efficiency and strong performance.
Customer Service Agent, Supervisor, Coach & Mentor
British Airways (Comair LTD)
10.2002 - 04.2010
- Coaching team members on effective communication and conflict resolution strategies to improve customer interaction outcomes.
- Fostering a positive work environment by encouraging teamwork and collaboration among staff members.
- Handling customer inquiries and providing accurate information regarding services and policies.
- Resolving customer complaints and issues in a timely and effective manner to maintain satisfaction.
- Mentoring junior supervisors to develop their leadership skills and enhance their team management capabilities.
Dispatch Clerk / Supervisor
Shrimadh Creations
02.1996 - 12.2001
- Coordinating daily dispatch schedules to maximize on-time deliveries and customer satisfaction.
- Overseeing inventory management to maintain optimal stock levels and reduce excess inventory costs.
- Developing and implementing strategies to enhance team performance and ensure timely delivery of materials and orders.
Education
Marketing & Business Management Diploma - Human Resource, Communications, Marketing, Business Management
Damelin Business College
Grade 12 - undefined
Isipingo Secondary School
Skills
- Teamwork and collaboration
- Customer service
- Staff management
- Process improvement
- Strategic planning
- Problem-solving abilities
- Excellent communication
- Self motivation
- Adaptability and flexibility
- Goal oriented
- Attention to detail
- Operational efficiency
Training
- Windows / Word / Excel / Powerpoint / Internet / Pastel Evolution / Sage
- Operations Leadership Programme training
- Competency Based Interviewing Training
- Tyre Creditors & Point of Sale Training
- Truck Tyre Sale Training
- Basic Fire Fighting Course
- Spill Tech Training On Product Knowledge & Small Spills Course
Timeline
Depot Manager(Durban) / Retail Garage Manager (Witbank)
SFT Energy
04.2023 - 05.2025
Tyre Supervisor
Tirepoint
09.2015 - 04.2023
Supervisor
Shrimadh Creations
05.2010 - 01.2015
Customer Service Agent, Supervisor, Coach & Mentor
British Airways (Comair LTD)
10.2002 - 04.2010
Dispatch Clerk / Supervisor
Shrimadh Creations
02.1996 - 12.2001
Grade 12 - undefined
Isipingo Secondary School
Marketing & Business Management Diploma - Human Resource, Communications, Marketing, Business Management
Damelin Business College
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