RAKGADI TLAJANE
Team Manager
9229 Dastile Street, Kagiso
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in the Insurance industry. Committed individual well-experienced in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
TEAM MANAGER
Fulcrum Group
Bryanston
11.2023 - Current
- Administered and coordinated Collections team, ensuring high-quality client service within legal guidelines and company policies
- Identified process weaknesses and proposed improvements for system and team effectiveness
- Cultivated professional team culture focused on excellence and ownership
- Resolved complex client queries and provided guidance to Team Leaders
- Provided continuous feedback to General Manager of Collections.
- Developed performance measurement strategies, identifying areas for improvement
- Cultivated positive, productive team environments, resolving conflicts quickly
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Delivered regular team meetings for aligned work towards common goals
- Facilitated meetings to communicate team performance goals and results
TEAM LEADER (ACCOUNTS ADMINISTRATOR)
Fulcrum Group
11.2014 - Current
- Managed premium debit order collections and insurance outsourcing administration
- Ensured compliance with relevant legislation, particularly focusing on Section 45, and followed standard operating procedures
- Oversaw broker and underwriter accounts portfolio management
- Conducted credit control, monitoring repayments on annual premium finance and broker acquisition financing
- Performed daily bank statement reconciliation, including deposit allocations and communication regarding deposits
- Communicated client expectations to management and reported client visits
- Implemented revised deadlines for collection files
- Encouraged brokers to balance client books promptly
- Reviewed Service Consultants' capacity using relevant reports and procedures
- Analyzed collection comparisons, early/late payments, and authorized journals/payments
- Developed Service Consultants through performance recognition and training.
SERVICE SUPERVISOR
Insure Group
01.2010 - 10.2014
- Aligned new clients with company processes and assigned them to suitable Service Consultants
- Reported service issues, monthly activities, and assisted with capacity planning and problem clients
- Managed accounts, including notes, balances, and monitoring payments
- Conducted daily bank statement reconciliation, interest/fee calculations, and correspondence setup
- Assisted clients with queries, invoicing, and payment processing
- Coordinated client visits and communicated expectations
- Performed supervisor functions, including assessing collection comparisons and developing Service Consultants.
ACCOUNT ADMINISTRATOR
Insure Group
01.2008 - 09.2011
- Managed premium debit order collections and insurance outsourcing administration
- Oversaw broker and underwriter accounts portfolio management
- Conducted credit control, monitoring repayments on annual premium finance and broker acquisition financing
- Assisted clients with queries related to collections and payments
- Ensured compliance with regulations (section 45 of the Insurance Contract Act) and provided additional supervisory support.
CALL CENTRE AGENT
Virgin Money SA
06.2007 - 12.2007
- Provided query resolution on Personal Credit Cards
- Implemented and adapted to any system requirements and changes
- Followed up with credit card queries, complaints on products, technology, and services
- Educated and assisted cardholders with process improvement and company products
- Dealt with customer requests regarding Bank Statements, Transactions
- Filed Embassy letters and Annual Tax Certificates
- Captured and updated any data and information on customer's profile.
CALL CENTRE AGENT
Standard Bank
1 2003 - 1 2006
- Provided exceptional support for credit card and other banking products, including technology, processes, and system enhancements
- Efficiently handled client queries, complaints, and escalations, ensuring prompt and accurate feedback
- Assisted with courier delivery processes
- Advised on Visa Electronic developments and international credit card usage
- Successfully managed account closures, retention, and interest charge calculations
- Ensured adherence to process, procedures, and banking regulations
- Cultivated strong customer relationships
- Maintained accurate customer profiles
- Skilfully reconciled and consolidated accounts.
Education
RE5 - INSURANCE - Insurance
Moonstone, Johannesburg, South Africa
Johannesburg 10.2012 - 10.2012
Some College (No Degree) - Insurance Regulations
Intelligent Compliance And Education, Johannesburg, South Africa
Johannesburg 01.2009 - 03.2009
Some College (No Degree) - Microsoft Skills
CS Holdings, Johannesburg, South Africa
Johannesburg 01.2003 - 03.2003
Some College (No Degree) - Business Management
Krugersdorp College, Krugersdorp, South Africa
Johannesburg 01.2000 - 12.2000
Some College (No Degree) - Matric
Princess High School, Krugersdorp College
Roodepoort 01.1998 - 12.1998
Skills
Communication
Teamwork
Problem-Solving
Innovation
Reliability
Succession Planning
Performance Appraisal
Operational Excellence
Staff Development
Customer Focus
Motivational Abilities
Staff Management
Process Improvement
References
- Insure Group, Grant Davids, Managing Director, 011 449 6800
- Fulcrum Group, Pauli Lombaard, General Manager, 010 001 2800
Timeline
TEAM MANAGER
Fulcrum Group
11.2023 - Current
TEAM LEADER (ACCOUNTS ADMINISTRATOR)
Fulcrum Group
11.2014 - Current
RE5 - INSURANCE - Insurance
Moonstone, Johannesburg, South Africa
10.2012 - 10.2012
SERVICE SUPERVISOR
Insure Group
01.2010 - 10.2014
Some College (No Degree) - Insurance Regulations
Intelligent Compliance And Education, Johannesburg, South Africa
01.2009 - 03.2009
ACCOUNT ADMINISTRATOR
Insure Group
01.2008 - 09.2011
CALL CENTRE AGENT
Virgin Money SA
06.2007 - 12.2007
Some College (No Degree) - Microsoft Skills
CS Holdings, Johannesburg, South Africa
01.2003 - 03.2003
Some College (No Degree) - Business Management
Krugersdorp College, Krugersdorp, South Africa
01.2000 - 12.2000
Some College (No Degree) - Matric
Princess High School, Krugersdorp College
01.1998 - 12.1998
CALL CENTRE AGENT
Standard Bank
1 2003 - 1 2006
Similar Profiles
Manikandan SanthakumarManikandan Santhakumar
Head Finance & Accounts at SwaaS Systems Private Limited (Fulcrum Group)Head Finance & Accounts at SwaaS Systems Private Limited (Fulcrum Group)
Nicholas D'SouzaNicholas D'Souza
Partner - Lead Strategy at Mindshare Group M - FulcrumPartner - Lead Strategy at Mindshare Group M - Fulcrum
Racine CamaraRacine Camara
Program Manager at Fulcrum AdventuresProgram Manager at Fulcrum Adventures