Summary
Overview
Work History
Education
Skills
Certification
Ai Tools Proficiency
Timeline
Generic
RAJENDRA KUPERSAMY

RAJENDRA KUPERSAMY

ADMINISTRATOR
Ravensmead

Summary

I am a results-driven and highly organized professional with extensive experience across administration, operations, and management functions. Proven ability to combine modern AI technology to streamline processes, optimize workflow, and implement strategic improvements that enhance productivity and organizational performance. Adept at managing cross-functional teams, coordinating complex schedules, overseeing budgets, and driving compliance with company policies and procedures. Strong leadership skills combined with a hands-on approach to problem-solving, team development, and operational efficiency. Known for maintaining high standards of professionalism, confidentiality, and stakeholder communication in fast-paced and deadline-driven environments.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

BANK RECONCILIATIONS ADMINISTRATOR

ICW CONSULTANTS
Cape Town, Western Cape
01.2023 - Current
  • Daily & Monthly Bank Reconciliations
  • Compare and reconcile bank statements with internal ledger entries.
  • Identify and investigate discrepancies (e.g., missing deposits, unrecorded payments, or bank errors).
  • Ensure all transactions are accurately recorded and classified.
  • Transaction Verification
  • Match receipts, payments, and journal entries with bank data.
  • Validate the accuracy of EFTs, debit orders, and manual transactions.
  • Error Resolution & Dispute Handling
  • Proactively resolve unmatched transactions and follow up on exceptions.
  • Liaise with banks and internal departments to rectify errors.
  • Internal Controls & Compliance
  • Maintain strong audit trails for all reconciliations performed.
  • Ensure compliance with company policies, accounting standards, and regulatory requirements.
  • Reporting
  • Prepare reconciliation reports and exception summaries for review by finance managers.
  • Highlight trends, recurring issues, and areas needing process improvement.
  • Automation & Process Improvement
  • Identify opportunities to automate and streamline reconciliation tasks using software tools.
  • Assist in implementing and testing reconciliation systems.
  • Documentation & Record Keeping
  • Maintain accurate and up-to-date records of all reconciliations.
  • Archive supporting documents in accordance with company retention policies.

INTERNATIONAL ENGLISH LECTURER

SAUDI ARABIA UNIVERSITY
Cape Town, Western Cape
01.2017 - 01.2023
  • Curriculum Planning & Course Development
  • Design and develop course syllabi for English literature, academic writing, language acquisition, or communication studies.
  • Create engaging and accessible digital learning materials tailored for online delivery.
  • Align content with university standards, learning outcomes, and accreditation requirements.
  • Online Instruction & Facilitation
  • Deliver live or asynchronous lectures using online platforms (e.g. skype, Blackboard, Canvas, Zoom and Lexus).
  • Facilitate interactive discussions, webinars, and student collaboration in virtual environments.
  • Adapt teaching methods to suit a diverse, global student body with varying learning needs.
  • Assessment & Feedback
  • Design and grade assignments, quizzes, essays, and exams to evaluate student progress.
  • Provide timely, constructive feedback to support academic growth and writing development.
  • Use digital tools to monitor performance and track participation and submissions.
  • Academic Advising & Student Support
  • Offer academic mentorship, office hours, and one-on-one consultations online.
  • Identify struggling students and recommend support services or remediation strategies.
  • Promote inclusive learning by supporting students with language or accessibility challenges.
  • Course Administration
  • Maintain accurate records of attendance, grades, and assessments.
  • Comply with institutional deadlines for grading, reporting, and course evaluations.
  • Manage digital classroom tools, discussion boards, and LMS communications.
  • Research & Scholarly Contribution
  • Conduct research in areas such as English linguistics, literature, TESOL, or digital pedagogy.
  • Publish articles in academic journals and participate in scholarly conferences (as per institutional expectations).
  • Contribute to the development of innovative, research-informed teaching practices.
  • Collaboration & Professional Development
  • Participate in departmental meetings, curriculum reviews, and collaborative projects.
  • Engage in continuous professional development related to online teaching and educational technology.
  • Contribute to the university’s online learning community and knowledge-sharing forums.
  • Quality Assurance & Compliance
  • Ensure that course delivery meets institutional quality assurance standards and regulatory requirements.
  • Gather and respond to student feedback for course improvement.
  • Adhere to ethical guidelines in teaching, grading, and data privacy.

NATIONAL DISPATCHING AND OPERATIONS MANAGER

DRY FORCE DISASTER MANAGEMENT
Cape Town, Western Cape
01.2013 - 06.2017
  • Strategic Operations Oversight
  • Oversee daily operations across all national branches or regions to ensure consistency, efficiency, and performance.
  • Align dispatch and logistics activities with organizational goals and service-level agreements (SLAs).
  • Develop and enforce SOPs (Standard Operating Procedures) to streamline operations nationwide.
  • Dispatch & Logistics Management
  • Manage and optimize routing, scheduling, and dispatching of technicians, or field staff.
  • Ensure real-time tracking of assets, vehicles, and deliveries using fleet or dispatching software.
  • Implement cost-effective and time-efficient dispatch strategies to meet customer expectations.
  • Performance Monitoring & Reporting
  • Track KPIs such as service delivery times, turnaround rates, incident reports, and customer feedback.
  • Analyze trends to identify inefficiencies, gaps, or improvement areas across the national network.
  • Present reports to executive leadership for strategic decision-making.
  • Team Leadership & Coordination
  • Lead and mentor dispatch supervisors, and support teams.
  • Manage staffing, shift planning, and training programs for dispatch personnel.
  • Systems & Technology Integration
  • Ensure systems are updated and used efficiently to improve operational visibility and control.
  • Risk, Compliance & Safety Management
  • Ensure compliance with national transport, labor, and safety regulations.
  • Oversee risk management initiatives such as incident response, driver safety training, and asset protection.
  • Conduct audits and develop contingency plans for service interruptions or crises.
  • Stakeholder & Client Communication
  • Act as liaison between operations and clients/customers to manage expectations and resolve escalations.
  • Collaborate with sales, customer service, and logistics teams to enhance service delivery.
  • Continuous Improvement
  • Drive innovation in national operations strategy through Lean, Six Sigma, or Kaizen principles.
  • Champion process optimization initiatives to improve speed, cost-efficiency, and service quality.

Education

Certificate - Theology

Baptist Seminary
01.2005 - 12.2005

Certificate - Public Relations

Boston College
01.2007 - 12.2007

Bachelors in Theology - Theology

Faith Bible College
CAPE TOWN
01.2008 - 12.2009

Bth - Theology

Faith Bible College
01.2009 - 12.2011

Skills

  • Office Administration

  • Operations Management

  • Document & Records Management

  • Calendar & Schedule Coordination

  • Data Entry & Database Management

  • Project Support & Coordination

  • Communication & Interpersonal Skills

  • Workflow Optimization

  • Vendor & Supplier Liaison

  • Microsoft Office Suite

  • Google Workspace

Certification

TEFL INTERNATIONAL ENGLISH QUALIFICATION, 2018, TEFL PROFESSIONAL DEVELOPMENT INSTITUTE

Ai Tools Proficiency

  • ChatGPT / GPT-4, Advanced, Content generation, customer support automation, code generation
  • Notion AI, Advanced, AI-assisted note-taking, meeting summaries, content outlining, translation
  • Grammarly GO / Grammarly AI, Advanced, AI-enhanced writing, tone refinement, grammar optimization
  • Canva AI (Magic Write, Text to Image), Advanced, Content creation, visual design support, and AI-assisted copywriting
  • Inshot/Adobe express/Capcut, Advanced, AI video creation for social media and educational content
  • Google Bard / Gemini, Advanced, Research assistant, productivity booster, live data interpretation

Timeline

BANK RECONCILIATIONS ADMINISTRATOR

ICW CONSULTANTS
01.2023 - Current

INTERNATIONAL ENGLISH LECTURER

SAUDI ARABIA UNIVERSITY
01.2017 - 01.2023

NATIONAL DISPATCHING AND OPERATIONS MANAGER

DRY FORCE DISASTER MANAGEMENT
01.2013 - 06.2017

Bth - Theology

Faith Bible College
01.2009 - 12.2011

Bachelors in Theology - Theology

Faith Bible College
01.2008 - 12.2009

Certificate - Public Relations

Boston College
01.2007 - 12.2007

Certificate - Theology

Baptist Seminary
01.2005 - 12.2005

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