Raisibe Winile Makhafola
Johannesburg,Gauteng
Summary
- Dedicated professional with expertise in customer service and front desk security protocols. Demonstrates a friendly disposition and remains calm under pressure, effectively handling difficult customers. Proficient in meal recommendation, telephone operation, and keyboard typing speed, ensuring efficient communication and service delivery. Committed to enhancing customer satisfaction and operational efficiency.
- Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
3
3
years of professional experience
Work history
Waiter
Nosh Factory Cafe
Lanseria, Gauteng
2024.10 - Current
- Handled payment transactions to guarantee smooth customer checkout process.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
- Remained calm under pressure, ensuring better performance during peak hours.
- Helped reduce waiting times by swiftly clearing tables after use.
- Managed table settings for optimal dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
Receptionist
Ocean Private School
Midrand, Gauteng
2023.04 - 2024.02
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Upheld confidentiality with sensitive information handling procedures.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
Education
Certificate of Higher Education - business studies
Kwena Molapo High School
Randburg, Gauteng 2020.01 - 2023.12
Certificate of Higher Education - office administration
Technisa Campus
Randburg, Gauteng 2020.01 - 2023.12
Higher National Diploma - Management Assistant
Technisa Campus
Randburg, Gauteng 2026.01 -
Skills
- Meal recommendation
- Friendly disposition
- Handling difficult customers
- Front desk security protocols
- Telephone operation
- Customer Service
- Calm under pressure
- Keyboard typing speed
References
References available upon request.
Timeline
Higher National Diploma - Management Assistant
Technisa Campus
2026.01 -
Waiter
Nosh Factory Cafe
2024.10 - Current
Receptionist
Ocean Private School
2023.04 - 2024.02
Certificate of Higher Education - business studies
Kwena Molapo High School
2020.01 - 2023.12
Certificate of Higher Education - office administration
Technisa Campus
2020.01 - 2023.12