Summary
Overview
Work History
Education
Skills
Timeline
Intern
Raine Curtis

Raine Curtis

Receptionist/Sales

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Justines. Skilled in office management and verbal communication, adept at improving workflow and confidentiality standards. Achieved significant improvements in client retention and operational efficiency, demonstrating exceptional organizational and interpersonal abilities.

Overview

20
20
years of professional experience

Work History

Receptionist

Justines
Bedfordview, Johannesburg
08.2016 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Nursing Auxiliary

NHS
Gloucester Shire, UK
07.2004 - 02.2013
  • Improved patient outcomes with close monitoring of vital signs and prompt intervention when necessary.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Reduced patient anxiety through clear communication and effective listening skills.
  • Monitored vital signs, maintaining accurate records for timely reporting to healthcare professionals.
  • Implemented infection control protocols, contributing to a safe and clean environment.
  • Promoted recovery by assisting with physical therapy exercises under the guidance of healthcare professionals.
  • Ensured accuracy of medical documentation by meticulously updating electronic health records as needed.
  • Facilitated smooth transitions between shifts by providing thorough handoff reports to incoming staff members.
  • Prevented complications through diligent attention to detail when performing wound care procedures.
  • Participated in continuing education opportunities to remain current on best practices in nursing care.
  • Assisted patients with daily activities such as dressing, grooming, and ambulation, promoting independence whenever possible.
  • Streamlined admission process by collecting relevant medical history information from new patients upon arrival at the facility.
  • Provided emotional support for patients and their families during challenging times.
  • Maintained confidentiality of patient information in compliance with HIPAA guidelines and facility policies.
  • Supported the nursing team by promptly responding to calls from patients or staff members requiring assistance.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

Education

Matric With Exemption -

Edenglen High School
Edenglen, Edenvale
12.2001

Skills

Shorthand writing

Timeline

Receptionist

Justines
08.2016 - 05.2024

Nursing Auxiliary

NHS
07.2004 - 02.2013

Matric With Exemption -

Edenglen High School

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Raine Curtis Receptionist/Sales