Rahissa Abdala
Johannesburg
Summary
Developed essential skills in fast-paced, collaborative environment, demonstrating strong analytical thinking and problem-solving capabilities. Seeking to transition into new field where these transferable skills can be effectively applied. Committed to contributing to team success and achieving impactful results.
Overview
2026
2026
years of professional experience
Work History
Trainee
TransUnion
03.2025 - Current
- Executed daily operational tasks efficiently within team environment.
- Assisted in maintaining high standards of safety compliance and workplace cleanliness.
- Adapted quickly to new processes and procedures, enhancing workflow efficiency.
- Collaborated with team members to streamline task execution and improve performance.
- Supported training initiatives for new staff on equipment usage and safety protocols.
- Contributed to quality control efforts, identifying areas for process improvement.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Interacted with customers under supervision to support operational objectives.
- Educated staff on organizational mission and goals to help employees achieve success.
Admin Customer Support
TransUnion
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Moove Africa
03.2020 - 2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up and service continuity.
- Collaborated with team members to streamline processes, reducing average response time for inquiries.
- Provided product knowledge training to new staff, improving team performance and consistency in service delivery.
- Monitored customer feedback and escalated complex issues to management for timely resolution and improved services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Custom Support English and French
Bolt
2020 - 11.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Intern
Bodies Import and Export
01.2019 - 2020
- Assisted in developing engaging content for social media campaigns, enhancing brand visibility.
- Conducted market research to identify trends and consumer preferences, informing marketing strategies.
- Collaborated with team members on promotional materials, ensuring alignment with brand guidelines.
- Analyzed campaign performance metrics to optimize future marketing efforts and improve ROI.
- Managed email marketing campaigns, segmenting audiences for targeted messaging and improved engagement.
- Maintained organized records of marketing activities, facilitating efficient reporting and analysis processes.
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
Education
Certificate Of Teaching - Teaching English To Speakers of Other Languages
TEFL Teaching Certification
Johannesburg 09.2025
Advance Diploma - Retail Management
University of Johannesburg
Johannesburg 03.2020
Diploma - Marketing Management
University of Johannesburg
Johannesburg 01.2019
High School Diploma - Management
Queens High School
Johannesburg 12.2012
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Leadership qualities
- Technical skills
- Customer relationship management
- Relationship building
- Administrative support
- Performance improvement
- Operations support
- Critical thinking
- Product knowledge
- Sales techniques
Languages
French
Beginner (A1)
Timeline
Trainee
TransUnion
03.2025 - Current
Admin Customer Support
TransUnion
05.2024 - Current
Customer Service Representative
Moove Africa
03.2020 - 2024
Marketing Intern
Bodies Import and Export
01.2019 - 2020
Custom Support English and French
Bolt
2020 - 11.2020
Certificate Of Teaching - Teaching English To Speakers of Other Languages
TEFL Teaching Certification
Advance Diploma - Retail Management
University of Johannesburg
Diploma - Marketing Management
University of Johannesburg
High School Diploma - Management
Queens High School
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