Raheem Bedford
Information Services
Durban
Summary
Dynamic and adaptable, I excelled as an Desktop Support Engineer at Engen Petroleum, where I enhanced team efficiency by supporting daily tasks and spearheading problem-solving initiatives. Skilled in both tech-savviness and teamwork, I rapidly assimilate new knowledge, driving forward projects and solutions with a blend of administrative prowess and collaborative spirit.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
1824
1824
years of professional experience
7
7
years of post-secondary education
Work History
IT Support Operator • Information Technology
Engen Petroleum
04.202 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Education
National Certificate - IT Engineering
Istudent Academy
Pietermaritzburg, South Africa 03.2022 - 03.2024
High School Diploma -
Carter High School
Pietermaritzburg, South Africa 01.2017 - 11.2021
Skills
Teamwork and Collaboration
Computer Skills
Administrative Support
Administrative tasks
Tech-Savvy
Time Management
Adaptability and Flexibility
Self Motivation
Microsoft (SCCM, Windows 7 to 11, Office 365)
Microsoft Active Directory
Hardware and Application Support
Third Party Management( Logging calls with Dell)
Additional Information
QUALIFICATIONS
INTERNATIONAL CERTIFICATIONS
- Occupational Certificate: Computer Technician, SAQA ID: 101408, NQF 5
- Occupational Certificate: Software Developer, SAQA ID: 118707, NQF 5
- Occupational Certificate: Software Engineer, SAQA ID: 119458, NQF 6
- Microsoft 365 Certified Fundamentals
- Microsoft 365 Certified Endpoint Administrator Associate
- Microsoft Certified Azure Fundamentals
- Microsoft Certified Azure Database Administrator Associate
- Microsoft Certified Azure Developer Associate
Timeline
National Certificate - IT Engineering
Istudent Academy
03.2022 - 03.2024
High School Diploma -
Carter High School
01.2017 - 11.2021
IT Support Operator • Information Technology
Engen Petroleum
04.202 - Current
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