Summary
Overview
Work History
Skills
Timeline
Generic

Rafiek Ibrahim

Machanic
Johannesburg,GP

Summary

Dynamic Workshop Manager with a proven track record at KDG, enhancing customer satisfaction through exceptional workmanship and effective scheduling. Skilled in maintenance management and equipment troubleshooting, I foster collaboration and communication, ensuring projects meet deadlines while maintaining budgetary constraints. Committed to delivering quality results and building strong team relationships.

Overview

9
9
years of professional experience

Work History

Workshop Manager

KDG
07.2023 - 11.2025
  • Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
  • Maintained workshop activities in line with budget requirements.
  • Purchased and oversaw inventory of supplies, tools and equipment.

Shop Manager

Kool Custom
02.2021 - 06.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.

Dispatcher Clerk

Umi Fast Courier
01.2020 - 04.2021
  • Streamlined documentation processes, resulting in improved organization and easier access to critical information.
  • Fostered positive working relationships among team members by promoting open communication and collaboration.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
  • Increased accuracy of resource allocation through diligent monitoring and updating of inventory records.

Call Agent

Stratus Office
01.2017 - 12.2019
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Skills

Workshop organization

Scheduling and planning

Maintenance management

Equipment troubleshooting

Timeline

Workshop Manager

KDG
07.2023 - 11.2025

Shop Manager

Kool Custom
02.2021 - 06.2023

Dispatcher Clerk

Umi Fast Courier
01.2020 - 04.2021

Call Agent

Stratus Office
01.2017 - 12.2019
Rafiek IbrahimMachanic