Raesibe Pheladi Lekgau
ADMINISTRATIVE ASSISANT
Johannesburg
Summary
Dynamic Virtual Office Assistant with a proven track record at Arepheleng Medical Center, excelling in customer service and file organization. Enhanced client satisfaction through proactive communication and efficient administrative support, while streamlining processes to boost productivity. Adept at CRM management, fostering strong relationships, and ensuring timely responses to inquiries.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Virtual Office Assistant
Freelance
09.2024 - 05.2025
- Served as a vital point of contact in the virtual office environment, fostering strong relationships with clients, colleagues, and external stakeholders.
- Enhanced client satisfaction by providing timely and accurate administrative support in a virtual office environment.
- Increased productivity levels with exceptional time management skills and prioritization of tasks.
- Provided outstanding customer service by resolving inquiries through phone calls, email correspondence, and chat platforms.
- Maintained strong professional relationships with clients through consistent follow-ups on requests or potential opportunities for collaboration.
Sales and Marketing Representative
Devine Digitial
03.2022 - 03.2025
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
Administrative Assistant
Arepheleng Medical Center
01.2020 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Matongoni Pty Ltd(yes4you)
01.2019 - 12.2020
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Virtual Assistant And Professional Foundation
Alx Africa
Johannesburg, South Africa10-2024
Diploma in Marketing Management(incomplete)
Vaal University of Technology
Johannesburg, South Africa03-2016
High School Diploma -
Kgagatlou Secondary
Limpopo 04.2001 -
Skills
File organization
Meeting scheduling
Customer service
Office administration
Cleaning and sanitizing
CRM management
Email management
Accomplishments
- Achieved certificate of good conduct by completing yes4you assessment with accuracy and efficiency.
Additional Information
References
1 Aubrey Mantogoni
Director matongoni pty ltd
Accounts@matongonipty ltd
+0798363982
2 Donovon Hardwick
Devine Digitial
don@devinehosting.co.za
067 281 9623
3 kwinana Glen
Arepheleng Medical center
senior occupational therapist
kwinanaglen@gmail.com
015 8801531
Timeline
Virtual Office Assistant
Freelance
09.2024 - 05.2025
Sales and Marketing Representative
Devine Digitial
03.2022 - 03.2025
Administrative Assistant
Arepheleng Medical Center
01.2020 - 12.2021
Administrative Assistant
Matongoni Pty Ltd(yes4you)
01.2019 - 12.2020
High School Diploma -
Kgagatlou Secondary
04.2001 -
Virtual Assistant And Professional Foundation
Alx Africa
Diploma in Marketing Management(incomplete)
Vaal University of Technology
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