Racquel Cleodine Le Roux
Customer Service And Admin Clerk
Johannesburg
Summary
Dynamic professional with extensive experience in customer service at Vic Bay and Stuttafords International Fashion , excelling in complaint handling and relationship building. Proven ability to adapt and thrive in fast-paced environments, ensuring seamless payment processing and effective communication. Skilled in data entry and live chat support, consistently enhancing customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service and Admin
Vic Bay Wholesaler Cc
Linbro Business Park
09.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Work well in a team setting.
- Passionate about learning and committed to continual improvement.
- Processing orders
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Processed and prepared documents such as business or government forms and expense reports.
- Ensured compliance with internal policies, conducted regular audits of office supplies and initiated reordering process.
- Relieve sales staff from their duties whilst absent.
- Relieve Reception for their breaks.
- Organizing shipping for customers via courier services.
- Outsource other branding for sales staff.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Salesperson, Sales Manager, Admin Manager, Payroll
Stuttafords International Fashion
Sandton
06.2006 - 08.2017
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Completed monthly payroll for +220 employees.
- Organized and updated databases, records and other information resources.
Education
GED -
Oxbridge Academy
Johannesburg, South Africa 04.2001 -
No Degree - High School
Silver Oaks Secondary School
Johannesburg 04.2001 -
Skills
* Payment processing
* Complaint handling
* Customer service
* Shipping and receiving - Booking Couriers for customers
* Data entry - All new customer to be added to the database daily
* Paperwork processing
* Microsoft outlook
* Shipping procedures
* Money handling - Only when the receptionist is away from her desk
Reading, walking, team work, fill in for other employees
I read a new book almost every month. I love collecting thrillers and true crime books.
Walking clears the mind and the open air fills the head with clarity.
Team work makes the process much simpler and different opinions bring collective prospects.
To be away from you desk for a few minutes eases the mind and lightens the eyes and, filling in for other employees, fills the one with the ability to do and know more.
Timeline
Customer Service and Admin
Vic Bay Wholesaler Cc
09.2018 - Current
Salesperson, Sales Manager, Admin Manager, Payroll
Stuttafords International Fashion
06.2006 - 08.2017
GED -
Oxbridge Academy
04.2001 -
No Degree - High School
Silver Oaks Secondary School
04.2001 -