Rachele Konin

Direct operations of the flagship store, ensuring efficient daily functions and exceptional customer service.

Provide regular reporting and support to the Senior Regional Manager, overseeing key regional operations and ensuring alignment with strategic objectives.
Lead recruitment efforts for the Johannesburg region, building strong teams to drive performance and customer satisfaction.
Manage customer databases to enhance engagement and loyalty, leveraging insights to optimize regional sales strategies.
Ensure regulatory compliance with Department of Health and Labour standards, conducting audits and addressing any areas of non-compliance.
Conduct regular store visits and audits, ensuring operational excellence, adherence to company policies, and identifying areas for improvement.
Lead stock take investigations and reporting, maintaining inventory accuracy and mitigating shrinkage.
Compile and deliver daily, weekly, and monthly regional and store reports, providing actionable insights to senior leadership for informed decision-making.

• Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Point of Sale (POS) Support: Assist in POS system operations, ensuring accurate transaction processing and supporting the team with cash handling or troubleshooting.

• Supervised employees for exceptional store operations, customer retention and positive brand experiences.
• Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
• Maintained quality through training and coaching during daily activities.
• Promoted business strategy by implementing improvements based on guest feedback.
• Identified and recommended areas for improvement in processes with targeted solutions.
• Planned and assigned workload by delegating tasks and directing team members.
• Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
• Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
• Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
• Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
• Cash Handling and Financial Administration: Assist with cash management, cash register reconciliation, and preparing end-of-day financial reports.
• Point of Sale (POS) Support: Assist in POS system operations, ensuring accurate transaction processing and supporting the team with cash handling or troubleshooting.

Prepared and presented daily, weekly, and monthly sales reports to the Area Manager, analyzing performance trends and providing actionable insights.
Communicated sales targets to the team on a daily, weekly, and monthly basis, outlining clear strategies to achieve both store and individual goals.
Drove employee performance through effective management, fostering a culture of accountability, excellence, and superior customer service.
Resolved escalated customer issues promptly, utilizing de-escalation techniques to turn challenging situations into positive outcomes.
Led team training on stocktaking procedures, ensuring accurate counts and efficient processes during inventory periods.
Ensured store compliance with company regulations, maintaining operational standards and promoting a consistent, high-quality customer experience.
Managed all store employee-related matters, including recruitment, performance management, training, and conflict resolution, to build a strong and motivated team.

Cash Handling and Financial Administration: Assist with cash management, cash register reconciliation, and preparing end-of-day financial reports.

Point of Sale (POS) Support: Assist in POS system operations, ensuring accurate transaction processing and supporting the team with cash handling or troubleshooting.

Acted as Personal Assistant to the Store Manager, managing all administrative tasks, including preparing reports for review and submission.

Handled e-filing and physical filing of paperwork, ensuring accurate organization and centralization of store documentation.

Updated and maintained store, company, and employee records, ensuring all information was current and easily accessible.

Inventory Management: Assist in tracking stock levels, conducting stocktakes, updating inventory.

Coordinate Staff Schedules Help with the creation and adjustment of staff rosters to ensure appropriate coverage during peak and off-peak hours.

Assist in Recruitment: Support the recruitment process by helping with interview scheduling, candidate paperwork, and onboarding processes for new hires.

Manage in-store communications, including relaying important updates between head office, management, and staff to ensure consistency and clarity.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Processed transactions accurately while maintaining a high level of customer service.
• Fielded customer questions to share information about products, availability, and pricing.
• Met and exceeded sales targets consistently, contributing to overall team success.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Educated clients on current promotional offerings and products using persuasive selling tactics.