Rachel Moiloe
Summary
Dynamic Channel Account Manager at Mimecast with a proven track record in partner engagement and market analysis. Expert in developing go-to-market strategies, driving product acquisition, and fostering strong relationships. Passionate about achieving sales targets and enhancing customer satisfaction through effective communication and strategic collaboration.
Overview
11
11
years of professional experience
Work History
Channel Account Manager
Mimecast
07.2019 - Current
- Drove new business and product acquisition initiatives to expand market presence.
- Served as primary contact for assigned Mimecast partners, fostering strong relationships.
- Coordinated with cross-functional teams to achieve strategic objectives and streamline processes.
- Aligned with Sales Leadership to identify focus partners and drive common goals.
- Conducted Quarterly Business Reviews to hold partners accountable to agreed-upon targets.
- Maintained updated contact details and ensured partner compliance with program requirements.
- Delivered monthly updates on sales tracking, product developments, and upcoming events.
- Developed Go-To-Market plans, ensuring partners had access to necessary resources and support.
Administrator Sales
Syrex
01.2018 - 06.2019
- Assist New Business with generation of quotes, proposals and roadmaps
- Assist with internal Quality control for new client projects and sales orders
- Manage Sales Dispatch board
- Assist Solutions Manager with technical supporting documentation for new products
- End to End process management from signed proposal to project handover within Connectwise (CRM)
- Technical cancellations and realignment management
- Tracking of Mimecast, Microsoft and Checkpoint licensing renewals
- Understanding of client contracts
- Assist with client queries
- Internal support to Account Managers
- Maintain Pipeline for Account Managers
- 2IC to Contracts and renewals Administrators
- Assist with internal Quality Control for new client projects and sales orders
- Assist Solutions Manager with technical supporting documentation for new products and product realignments
- Network quoting
- Handover to projects with all technical specifics
- Technical Cancellations and realignment management
- Assisting with contracts and design on solution sales of: ADSL, Hosted PABX, Fibre to the Home – FTTH, Porting numbers
Sales Administrator – Tech Division
Business Connexion
04.2015 - 01.2018
- Processing of orders – hardware – Dell, HP, VMWare
- Confirming prices with suppliers, Vendors
- Generating Quotes
- Updating Product codes on MDM
- Dealing with and responding to high volumes of emails
- Following up on ETA’s
- Creating new clients and updating details on salesure
- CRM (Nucleus and Salesforce)
- VMWare licensing renewals – tracking on ROE
- Working on licensing price changes due to ROE
- Worked on SAP to generate PO’s
Customer Service Rep
Multichoice
05.2014 - 04.2015
- Opening of new accounts
- Advising customers on their billing
- Assisting with technical queries (Box office/extra view/Dstv mobile)
- Resolving any customer queries
- Updating customer details
- Escalating client queries
Education
ITIL Foundation in IT service management -
N Net Campus et Campus
01.2015
Microsoft Excel 2013 -
N Net Campus et Campus
01.2015
Diploma in Advertising Management - Advertising Management 1& 2, Principles of Account Management, Financial Accounting
Rosebank College
01.2013
Matric -
Greenside High
01.2007
Skills
- Channel management
- Market analysis
- Sales forecasting
- Customer relationship management
Languages
- Setswana
- English
- Sesotho
- Afrikaans
- Zulu
Tertiary Courses
- ITIL Foundation in IT service management, N Net Campus et Campus, 01/01/15
- Microsoft Excel 2013, N Net Campus et Campus, 01/01/15
- Diploma in Advertising Management, Advertising Management 1& 2, Principles of Account Management, Financial Accounting, Rosebank College, 01/01/13
Personal Information
- Ethnicity: African Female
- Notice Period: 30 Days
- Nationality: South African
Timeline
Channel Account Manager
Mimecast
07.2019 - Current
Administrator Sales
Syrex
01.2018 - 06.2019
Sales Administrator – Tech Division
Business Connexion
04.2015 - 01.2018
Customer Service Rep
Multichoice
05.2014 - 04.2015
ITIL Foundation in IT service management -
N Net Campus et Campus
Microsoft Excel 2013 -
N Net Campus et Campus
Diploma in Advertising Management - Advertising Management 1& 2, Principles of Account Management, Financial Accounting
Rosebank College
Matric -
Greenside High
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