Rachel Mkhwanazi

• Monitored executive and site schedules to coordinate meetings and corporate events.
• Managed day-to-day development issues.
• Developed monthly reports.
• Directed business processes from conceptualization through end-user delivery.
• Developed strategic plans and initiatives.
• Maintain office equipment and placed orders for materials in short supply to manage office supply inventory.
• Performed routine clerical tasks by scanning, filing, and copying documents.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Facilitated communication between departments by acting as liaison for interdepartmental requests and updates.
• Contributed to improved workflow by organizing electronic files for easy access and retrieval by all team members.
• Managed confidential information with discretion, ensuring privacy of sensitive documents.
• Arranged conference rooms and facilities to prepare for meetings.
• Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
• Streamlined office operations by implementing efficient filing and organizational systems.
• Used Easipol and Sage to manage accounts payable and accounts receivable.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Developed strong relationships within community through outreach initiatives and networking events.
• Counseled bereaved individuals, offering emotional support during challenging times.
• Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
• Drafted and published 5 obituaries per week on behalf of families served.
• Communicated with insurance companies to secure death benefits for payment of services.

Provide general support to visitors.

• Managed day-to-day development issues.
• Developed monthly reports.
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Kept business and financial files safely stored on Policy Management, in line with business policies and regulations.
• Use Policy Management to create accounting documents such as purchase orders, invoices and sales orders.
• Kept clients up to date on latest news, events, promotions or project milestones through digital platforms.
• Carried out business administration duties such as budget management, finance monitoring and file organizing.
• Assist with burials and compline documents for insurer and death claims.
• Develop and maintain strong relationships with partners, agencies, and vendors to support business operation initiatives.
• Liaise with members about their policies
• Sell policies to potential clients.
• Assist with funeral arrangements.
• Capture monthly premium payments into system.
• 2 years of analyst experience.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Oversaw employee onboarding processes, ensuring seamless integration into company culture from day one

• Administration of dog counting - Assist Supply Chain Unit with quarterly stock counts
• Administration of Serialized items and stock - Receive, issue and replenish consumables and stationary
• Purchase order administration on PAS system
• Administration of order forms and payments on PAS system
• Complete VAS forms and capture on system
• Organized inventory and labeled products appropriately
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee orientation processes.
• Ensured timely delivery of correspondence through proper mail handling procedures and efficient distribution practices within organization.
• Evaluated existing practices, notifying management of potential areas for improvement or bottlenecks
• Executed administrative tasks under managerial supervision
• Updated spreadsheets with key metrics to track information for staff
• Maintained accurate, organized, and updated file systems and completed routine audits to remove outdated files.
• Contributed to successful execution of company events by coordinating logistics and managing
• Provided supply chain guidance to team of 5 employees