Nightsbridge
Rachel Buys
Administrator
Kosi Bay
Summary
Adept at elevating guest experiences and streamlining operations, I enhanced satisfaction and efficiency at Palm Tree Lodge through expert administrative support and dynamic staff management. My proficiency in office administration and commitment to customer engagement have consistently boosted operational success, demonstrating a keen ability to anticipate needs and implement effective solutions.
Overview
4
4
years of professional experience
Work History
Office Administrator
Kosi Bay Casitas Lodge
Kosi Bay
02.2022 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Quotations & Invoicing
- Payroll
- Business applications (Liquor license etc)
Assistant Lodge Manager
Palm Tree Lodge
11.2020 - 01.2022
- Enhanced guest satisfaction by overseeing daily lodge operations and addressing guest concerns promptly.
- Coordinated group bookings efficiently, resulting in seamless arrivals and departures for large parties visiting the lodge.
- Streamlined reservation processes, leading to a decrease in booking errors and increased guest satisfaction upon arrival.
- Boosted overall efficiency by streamlining communication between departments and implementing effective task delegation.
- Created memorable experiences for guests by organizing special events tailored to their preferences and interests.
- Provided attentive support during high-demand periods such as holidays or special events at the lodge.
- Monitored inventory levels closely, maintaining optimal stock quantities for smooth operation and reduced waste or shortages instances.
- Developed a thorough understanding of local attractions, enabling personalized recommendations that enhanced guest experiences during their stay.
- Conducted regular inspections of facility, ensuring the highest standards of cleanliness and safety were met consistently.
- Proactively addressed potential guest issues by maintaining open lines of communication and anticipating their needs throughout their stay.
Education
High School Diploma -
Leeuenhof Akanemie
Bedfordview, South Africa 04.2001 -
Skills
Administrative support
Customer engagement
Mail handling
File maintenance
Office administration
Telephone reception
Spreadsheet development
Document scanning
Staff management
Database entry
Word processing
File organization
Verbal communication
Document management
Software
Exel
Word
Publisher
Timeline
Office Administrator
Kosi Bay Casitas Lodge
02.2022 - Current
Assistant Lodge Manager
Palm Tree Lodge
11.2020 - 01.2022
High School Diploma -
Leeuenhof Akanemie
04.2001 -
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