RACHEAL MAWASHA

• Ensuring high levels of customer satisfaction through excellent service.
• Financial Management
• Stock Management
• Shrinkage & Risks Management by completing store administration and ensuring compliance with policies and procedures.
• Maintain outstanding store condition and Visual Merchandising standards.
• Report on buying trends & customer needs to stakeholders.
• Propose innovative ideas to increase market share.
• Conduct teams performance appraisals to assess training needs and build career paths.
• Leadership
• Human Resources Administration
• Event planning and execution.
• Influencing seasonal collection by sharing customer feedback with planners
• Developing store strategies to raise traffic and optimize profitability
• Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

Care taking the region in the absence of the Regional

• Ensuring that the counter is well stocked
• Ensuring that the counter achieves daily, weekly, monthly & yearly budgets
• Recruitment and training of new sales consultant
• Planning and execution of events
• Customer skin care and make up consultation.

• Ran my own retail consulting company specializing with customer service and events.

• Assisted in Launching this brand in South Africa
• Keep informed about products company information and store information
• Customer service and sales
• Provide welcoming, personal professional service to all customers at all times
• Demonstrate effective communication skills, listen to the customers, ask questions, investigate preferences and make the experience interactive
• Suggest groups of appropriate products and colors' to meet and exceed customers' needs.

• Customer service
• Achieve all Brand key performance indicators and targets through make up service offering in store
• Provide a high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and ethnicities
• Foster excellent working relationships on counter and with the wider business and retailer
• Drive transactions by proactively promoting new products and additional tasks
• Achieve the brand expectation for appointment and bookings
• Display great product knowledge.