Rachael Nyika
Sales Consultant
Pretoria
Summary
Proven leader and strategic planner with a track record of fostering customer relationships and driving revenue growth at Rachaelsonline.com. Skilled in financial management and customer service, demonstrated through effective business development and staff management. Achieved consistent customer satisfaction by leveraging industry insights and employee development.
Overview
15
15
years of professional experience
Work History
Business Owner
Rachaelsonline.com
09.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
Tour Guide Assistant
VSS Tours
03.2013 - 10.2019
- Established strong rapport with guests by maintaining a friendly demeanor throughout guided tours.
- Improved customer service by actively soliciting feedback from visitors and implementing suggested changes.
- Managed tour bookings effectively by using organizational systems to keep track of reservations and confirmations.
- Assisted in the development of new tour routes for increased visitor satisfaction and engagement.
- Participated in ongoing training sessions to stay current on industry trends and best practices in tourism management.
- Provided support during special events such as festivals or conferences, ensuring seamless integration of guided tours into event programming.
- Ensured guest satisfaction by promptly addressing any inquiries or concerns throughout the tour experience.
Retail Sales Associate
Democratic Republic Clothing
05.2016 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Receptionist
A2Z Wedding Planners
01.2011 - 02.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
Retail Sales Associate
Zara
01.2010 - 11.2010
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Child Care Management
Skills Academy
Capetown, South Africa 04.2001 -
High School Diploma -
Skills Academy
Magaliesburg, South Africa 04.2001 -
Skills
Customer Service
Business Planning
Business Development
Staff Management
Customer Relations
Business Administration
Strategic Planning
Financial Management
Employee Development
Additional Information
References
- Zara Fashion Retail- Xander- 0620775541
- A2Z Wedding planners_ Juanita-0832913210
- Democratic Republic Clothing-Mercy-(011)7840512
- VSS Tours-Jarek-0824426274
Timeline
Business Owner
Rachaelsonline.com
09.2018 - Current
Retail Sales Associate
Democratic Republic Clothing
05.2016 - 08.2018
Tour Guide Assistant
VSS Tours
03.2013 - 10.2019
Receptionist
A2Z Wedding Planners
01.2011 - 02.2012
Retail Sales Associate
Zara
01.2010 - 11.2010
Child Care Management
Skills Academy
04.2001 -
High School Diploma -
Skills Academy
04.2001 -