Rachael Mokae
Retail Consultant
Johannesburg,GP
Summary
Proven Merchant Servicing Consultant at Standard Bank South Africa, adept in enhancing customer satisfaction and engagement through effective communication and problem-solving aptitude. Skilled in teamwork and collaboration, significantly improved service delivery by implementing agile methodologies. Demonstrates exceptional organizational skills and analytical thinking, driving business growth and maintaining high-quality standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Merchant Servicing Consultant
Standard Bank South Africa
2022.04 - Current
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Enhanced customer engagement by implementing feedback system, leading to service improvements and higher satisfaction rates.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Card Onboarding Consultant
Standard Bank South Africa
2021.03 - 2022.04
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
- Collected, arranged, and input information into database system.
- Check all documents for minimum criteria (checklist) for the application to go through the next stage in the value chain.
- Ensure that all incoming applications and/or documents are indexed within the set time frames.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
Inbound Call Center Representative
Standard Bank South Africa
2017.08 - 2021.02
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Facilitated communication between customers and other departments to facilitate resolution.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
Bookkeeper
Diepmeadow Taxi Association
2015.01 - 2016.01
- Posted daily receipts and payments in accordance with corporate protocols.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
Education
Bachelor of Laws - LLB
University of South Africa
Pretoria, South Africa 2001.04 -
Bachelor of Commerce in Digital Marketing - Digital Marketing
Mancosa
Auckland Park, South Africa 2001.04 -
Paralegal Practitioner Certificate - Paralegal Studies
University of Cape Town
Cape Town, South Africa 2001.04 -
NQF Level 4 Standard Bank Financial Learnership
Cornerstone Performance Solutions
Johannesburg 2001.04 -
High School Diploma -
Rand Meisieskool/Girls' School
Parktown 2001.04 -
Skills
Brand Awareness
Marketing techniques
Customer Relationship
Active Listening
Teamwork and Collaboration
Organizational Skills
Multitasking
Task Prioritization
Effective Communication
Problem-solving aptitude
Social Media Savvy
Analytical Thinking
Decision-Making
Timeline
Merchant Servicing Consultant
Standard Bank South Africa
2022.04 - Current
Card Onboarding Consultant
Standard Bank South Africa
2021.03 - 2022.04
Inbound Call Center Representative
Standard Bank South Africa
2017.08 - 2021.02
Bookkeeper
Diepmeadow Taxi Association
2015.01 - 2016.01
Bachelor of Laws - LLB
University of South Africa
2001.04 -
Bachelor of Commerce in Digital Marketing - Digital Marketing
Mancosa
2001.04 -
Paralegal Practitioner Certificate - Paralegal Studies
University of Cape Town
2001.04 -
NQF Level 4 Standard Bank Financial Learnership
Cornerstone Performance Solutions
2001.04 -
High School Diploma -
Rand Meisieskool/Girls' School
2001.04 -
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