- xx
- xx
- xx
Rac Wei
Oxford
Summary
Dedicated individual with proven experience in providing exceptional customer service and maintaining effective team collaboration. Demonstrates adaptability by handling various tasks and communicating effectively to resolve issues promptly. Committed to fostering positive relationships and contributing to team success, while meeting operational goals. Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Expert [Job Title] bringing [Number] years of expertise in [Industry]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Overview
4
4
years of professional experience
Work History
xx
Millets Farmhouse
01.2024 - Current
- Provided support to team members during peak hours.x
- xx
- xx
- xx
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Identified issues, analysed information and provided solutions to problems.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Prepared range of written communications, documents and reports.
- Met schedule using excellent planning and coordination skills.
- Trained and mentored employees to maximise team performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed team communications and information for meetings.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Actively listened to customers to fully understand requests and address concerns.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Handled guest complaints with professionalism, resolving issues swiftly to maintain high levels of customer satisfaction.
- Greeted guests upon arrival, providing a warm welcome and guiding them to their tables.
- Engaged proactively with guests to confirm satisfaction with service, food and drinks.
- Trained new hostesses on restaurant procedures, emphasising customer service excellence and efficiency.
- Proactively engaged with guests to confirm satisfaction with service, food and drinks.
- Maintained a comprehensive knowledge of the menu, daily specials, and restaurant promotions to advise guests accordingly.
- Checked on guests throughout meals to determine guests needs, drink or food orders, complaints or changes required.
- Supervised the cleanliness and presentation of the reception area, ensuring a positive first impression.
- Worked collaboratively with fellow staff, head chef and bar manager to facilitate seamless daily operations.
- Conducted regular inspections of dining and restroom areas to uphold high standards of hygiene and cleanliness.
- Compiled end-of-day reports summarising reservations, cancellations, and guest feedback for management review.
- Monitored dining room activity to optimise seating arrangements and reduce waiting times for guests.
- Processed payments accurately, including cash, credit cards, and gift vouchers, following restaurant policies.
- Informed supervisor of significant matters and took corrective action as needed.
- Coordinated with kitchen and wait staff to ensure timely seating and service of guests.
Admin Assistant
Commercial Insurance Broker
02.2022 - 01.2024
- Responded quickly to client requests with excellent systems knowledge.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Delivered ongoing support and advice to clients on policy amendments and renewals, ensuring clarity and satisfaction.
- Provided relevant information along with attentive customer service to all customers.
- Initiated contact with customers before renewal dates to encourage repeat purchases and strengthen client relationships.
- Obtained vital information to specify insurance type and coverage level.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Complied with all approved procedures, customer service standards and external regulatory bodies.
- Collaborated with underwriters to assess risks and determine policy eligibility.
- Secured accurate records of interactions with customers with focus on confidentiality and attention to detail.
- Facilitated swift and fair settlements of claims disputes between clients and insurers, enhancing customer trust.
- Handled sensitive client information with utmost confidentiality and professionalism.
Education
Bachelor of Arts - Geography & Enviromenmtal Science
Rhodes University
Grahamstown, EC01-2028
GCSEs - High School
Embury College
01-2015
Skills
- Customer service
- Team collaboration
- Problem resolution
- Time management
- Data analysis
- Effective communication
- Risk assessment
- Client engagement
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Commitment to excellence
- Team leadership and motivation
- Customer focused
- Analytical and critical thinking
- Health and safety awareness
- Task collaboration
- MS Office Suite
- Complaint handling and resolution
- Deadline management
Interests
Timeline
xx
Millets Farmhouse
01.2024 - Current
Admin Assistant
Commercial Insurance Broker
02.2022 - 01.2024
Bachelor of Arts - Geography & Enviromenmtal Science
Rhodes University
GCSEs - High School
Embury College