RABAPANE TUMISO
Secunda
Summary
Dedicated professional with a strong focus on customer satisfaction and team collaboration. Experienced in managing shifts and leading teams to ensure operational efficiency. Proven ability to multitask and solve problems while maintaining high standards under pressure. Excellent communication skills enhance team dynamics and drive positive outcomes.
Overview
9
9
years of professional experience
5
5
Languages
Work History
Shift Runner
Totalsports - Secunda Mall
01.2025 - 05.2026
- Collaborated with other Shift Runners to share best practices, streamline operations across shifts, and maintain consistency in service delivery.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
- Achieved consistent on-time task completion by managing staff schedules effectively.
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Streamlined communication between team members for better coordination and improved overall shift performance.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Assisted in the hiring process of new team members through reviewing applications, conducting interviews, and providing input on candidate suitability for the role.
Sales Associate, Cashiers Supervisor
Totalsports - Secunda
06.2022 - 12.2024
- Count and Organize the Cash Drawer.
- Maintain Specified Inventory and Order Merchandise.
- Preparing reports for every cash register resolving customer challenges and issues greet customers as they enter the store.
- Answer customer questions and assist with requests.
- Execute purchases and returns at the cash register while checking for accuracy.
- Restock and organize merchandise on the sales floor.
- Resolve customer complaints and issues in a timely and professional manner.
- Run a shift.
Field worker
Stats SA - Limpopo
02.2022 - 05.2022
- Travel to various locations to gather information from individuals, households, businesses and organizations.
- Collecting data through surveys and interviews to produce official statistics and reports.
- Data collection as well as data validation and quality assurance.
Exam Assistant and Invigilator
Vhembe TVET College - Limpopo
10.2017 - 05.2021
- Inspecting students during examination, counting and recording exam papers, filling and packaging the exam.
- Correcting markers where they made mistakes in marking, counting marks as well as marks allocation.
- Allocating answer books and questions papers to invigilators, counting returned and unused questions and answers books.
Education
National Diploma - Entrepreneurship
Tswane University of Technology
12-2015
Diploma - Information Technology
Mass FET College
12-2012
Grade 12 - undefined
Ralombe Secondary School
12-2011
Skills
Sales techniques and strategic planning
Team collaboration and leadership
Problem-solving and decision-making
Effective communication
Customer value management
Team management
Administrative tasks
Customer service
Inventory management
Performance monitoring
Computer literacy
Staff recruitment
Interpersonal communication
Shift planning
Task delegation
Scheduling expertise
Team motivation
References
- Zanele, Mathibela, Former Manager, 0721525574, Totalsports
- Sunnyboy, Magalela, Former Manager, 0726632407, Totalsports
Timeline
Shift Runner
Totalsports - Secunda Mall
01.2025 - 05.2026
Sales Associate, Cashiers Supervisor
Totalsports - Secunda
06.2022 - 12.2024
Field worker
Stats SA - Limpopo
02.2022 - 05.2022
Exam Assistant and Invigilator
Vhembe TVET College - Limpopo
10.2017 - 05.2021
National Diploma - Entrepreneurship
Tswane University of Technology
Diploma - Information Technology
Mass FET College
Grade 12 - undefined
Ralombe Secondary School