Quinton Tilbrook
Sales Executive
Summary
I have a number of years experience in the Financial Services Industry with regards to sales of financial products to the South African market. Proficient in inbound and outbound sales.
Experienced Franchise Owner with a demonstrated history of working in the financial services industry, specifically the short term insurance industry.
Skilled in sales, negotiation, goal setting, budgeting, microsoft word, excel, QA Assurance, sales training, leadership, coaching and mentoring leaders and agents, recruitment, building strong relationships with staff and external partners as well as retention, develop and/or restore sales teams to be efficient and profitable in order to maximise sales and profits.
Strong entrepreneurial professional who graduated from The Hill College.
Overview
30
30
years of professional experience
Work History
International Liaison
EC3
07.2023 - Current
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Reduced operational costs by identifying areas for optimization and implementing cost-saving measures across departments.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
Promoting Owner/General Manager
The Unlimited/Exhilarate
08.2013 - 05.2023
- Coordinated team workflow, delegating tasks to capitalize on team strengths and resources.
- Modified processes and work procedures to facilitate smooth and efficient daily operations and service delivery.
- Assisted and mentored 4 Sales Managers that reported directly to me.
- Mentored and grew sales people into future leadership roles
- Liaised between two branches, Amanzimtoti and Boksburg
- Conflict management
- HR functions
- Recruitment and interviewing of new staff on a weekly basis
- Reported directly to the President
- Defined monthly revenue goals, monitoring team performance to help teams stayed on target.
- Identified and handled customer issues in strict alignment with company complaints procedure.
- Reviewed correspondence, renewals activity and new business quotations to track performance.
- Recruited top talent, mentoring insurance agents in industry best practices and high-quality client service.
- Enforced compliance with approved procedures, customer service standards and external regulatory bodies.
- Mentored junior leadership
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Campaign Manager
Taksure
05.2011 - 07.2013
- Closed large sales to exceed quota and align with company targets.
- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.
- Liaised with potential customers to determine needs and provide recommendations.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Showcased product features and benefits to drive sales.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Participated in continuous product development training to maximise sales potential.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Converted cold leads to expand territory and negotiate profitable contracts.
- Optimised sales methods to best acquire, develop and retain customers.
- Managed a team of 30 Outbound Sales Agents
Sales Manager
The Unlimited
04.2008 - 04.2011
- Actively listened to customers to fully understand requests and address concerns.
- Managed payroll accuracy using specific checklists and quality review processes.
- Managed complaints with calm, clear communication and problem-solving.
- Diffused challenging situations using conflict management techniques.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared range of written communications, documents and reports.
- Built and maintained courteous and effective working relationships.
- Trained and mentored employees to maximise team performance.
- Boosted team morale and overall sales volume by creating incentivized sales contests.
- Monitored sales team performance and provided training to help reach targets.
- Liaised with potential customers to determine needs and provide recommendations.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Maintained friendly and professional customer interactions.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Conducted interviews and hired ideal candidates to complement workforce.
- Strengthened profit opportunities by managing time and resources to meet sales objectives.
Sales Manager
Dexdata
12.2005 - 03.2008
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Monitored sales team performance and provided training to help reach targets.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Created professional sales presentations to creatively communicate product quality and market comparisons.
- Educated customers on available processes and services to increase sales.
- Maintained friendly and professional customer interactions.
- Liaised with potential customers to determine needs and provide recommendations.
- Boosted team morale and overall sales volume by creating incentivising sales contests.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Educated customers on available processes and services.
- Conducted interviews and hired ideal candidates to complement workforce.
- Strengthened profit opportunities by managing time and resources to meet sales objectives.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Created incentivising sales contests to boost team morale.
Telesales Agent/Sales Manager
Telesure
11.2002 - 11.2005
- Optimised team training and staff development.
- Actively listened to customers to fully understand requests and address concerns.
- Developed team communications and information for meetings.
- Planned and executed new strategies to increase sales.
- Engaged with customers to better understand needs and deliver excellent service.
- Troubleshot problems and diagnosed system faults.
- Customised customer experiences to build brand loyalty.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Exceeded goals through effective prioritisation and consistent work ethic.
Inbound Telemarketer/Sales Manager
Outsurance
04.2000 - 10.2002
- Maintained detailed product knowledge to competently and expertly advise customers.
- Recorded details from customer communications on CRM.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Collaborated with other call centre professionals to improve customer service.
- Identified and pursued opportunities to upsell company products and services.
- Strived to meet and exceed call centre targets while maintaining excellent customer care.
- Forwarded promotional information and products to customers by courier, mail or fax.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
Sales Executive
AD Enterprises
01.1997 - 03.2000
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Met sales targets through proactive promotion and excellent customer service.
- Replenished items and organised displays to keep stock looking professional.
- Shared new products and promotions with customer to encourage sales.
- Advised customers on product range, price, delivery, warranties and product use.
- Demonstrated products to customers to show features and promote items.
- Assisted in annual stocktaking through counting, record-keeping and documenting.
- Processed and loaded deliveries and backstock onto store shelves.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Operated register to process payments via cheque, cash and cards.
- Took stock of products and updated inventory records with new totals.
Storeman
Continental Tyres/General Tyres
01.1994 - 12.1996
- Supervisory role with 10 staff under me
- Ensure stock is delivered timeously to different departments in the factory
- Order stock from suppliers weekly/daily/monthly
- Ensure forklift drivers offload stock in allocated times
- Stock control monthly
- Assign and allocate shifts to workers
- Allocated and booked stock to respective departments as required.
- Documented all relevant stock information.
- Received and processed deliveries.
- Liaised with carriers to resolve discrepancies between orders and goods delivered.
- Oversaw the distribution of dispatched goods.
- Collaborated effectively with team to ensure the store was managed efficiently and in line with the factory requirements.
- Reported any identified anomalies to the Procurement Team.
- Guaranteed adequate stock levels and ensured allocated goods were available to teams.
- Advised respective departments on the availability of goods.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
Education
Matric - High School
The Hill College
Port ElizabethSkills
Financial data analysis
Month-end documentation
Expense management
Regulatory Compliance
KPI Management
Microsoft Excel
Revenue growth
Budgeting
Business administration
Negotiation
Additional Information
Additionally I have completed the following:
* RE1
* FAIS personal lines
* FAIS commercial lines
Timeline
International Liaison
EC3
07.2023 - Current
Promoting Owner/General Manager
The Unlimited/Exhilarate
08.2013 - 05.2023
Campaign Manager
Taksure
05.2011 - 07.2013
Sales Manager
The Unlimited
04.2008 - 04.2011
Sales Manager
Dexdata
12.2005 - 03.2008
Telesales Agent/Sales Manager
Telesure
11.2002 - 11.2005
Inbound Telemarketer/Sales Manager
Outsurance
04.2000 - 10.2002
Sales Executive
AD Enterprises
01.1997 - 03.2000
Storeman
Continental Tyres/General Tyres
01.1994 - 12.1996
Matric - High School
The Hill College
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