Quintin Owen Catterall
BENONI
Summary
Organised Workshop Manager with comprehensive experience in leading teams and managing workshop operations. Skilled in streamlining processes, ensuring safety compliance, and boosting productivity. Proven track record in fostering collaborative environments and delivering high-quality results. Known for strong leadership and problem-solving abilities, contributing to improved operational efficiency and staff morale. With strong foundation in team leadership and hands-on technical skills, managing and motivating workshop staff to achieve high performance. Excellent problem-solving abilities and knack for streamlining processes ensure smooth operations and timely project completion. Effective communicator, fostering collaboration and maintaining high standards in all tasks. Goal-oriented manufacturing professional successful at leading productive teams and increasing profitability with streamlined processes and continuous improvement strategies. Resourceful and adaptable collaborator with knowledge of enhancing operations and maintaining high standards of safety practices. Proven leader with dedication to organisation and good management practices.
Overview
2023
2023
years of professional experience
Work History
Workshop Manager
Designer Dent
Randburg
11.2012 - 08.2022
- Enhanced customer satisfaction through the introduction of a feedback system, addressing concerns promptly.
- Managed workshop operations, including workflow scheduling, to optimise efficiency and productivity.
- Led team of technicians in the delivery of high-quality vehicle repair and maintenance services.
- Planned project labour, expenses and timeframes to continuously achieve output and quality targets.
- Collected and reviewed customer feedback for service improvement and followed up on complaints received to verify customer satisfaction.
- Managed staff hiring, training and performance goals.
- Reduced workplace incidents by implementing occupational health and safety requirements.
- Monitored compliance with health and safety regulations, minimising risks and ensuring a safe working environment.
- Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.
- Monitored and updated work schedules to prevent overruns and meet production timelines.
- Kept workshop operations aligned with budget limitations and schedule demands, avoiding cost overruns and delayed projects.
- Prioritised and delegated work to team members to facilitate completion within schedule.
- Managed project materials and labour to reduce wastage and keep costs low, coming in under budget consistently.
- Enforced standards of work and reporting deadlines.
- Directed the setup and organisation of the workshop layout for improved workflow and safety.
- Oversaw use, maintenance and replacement of workshop tools, equipment and materials to extend useful life.
- Minimised costs by adjusting processes, managing budgets and controlling expenses.
- Set out and enforced H&S policy to prevent injuries and incidents during workshop operations.
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Coordinated with sales department to ensure seamless service offerings, boosting overall business revenue.
- Modified workshop layout to accommodate lean manufacturing and ease of operations for staff.
Warehouse Manager
C.J PETROW
Rooderpoort
01.2009 - 02.2010
- Oversaw daily operations of warehouse, including inventory management and order fulfilment to meet customer demands.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
- Managed health and safety compliance within the warehouse, conducting regular risk assessments and safety training sessions.
- Prepared detailed reports on warehouse activities, presenting findings to senior management for strategic decision-making.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Performed daily inspection of warehouse grounds for security and safety.
- Conducted regular stock audits, identifying discrepancies and taking corrective actions to maintain inventory integrity.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Scheduled routine maintenance of warehouse equipment, minimising downtime and ensuring a safe working environment.
- Coordinated forwarding transportation with external contractors.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Trained, guided and evaluated warehouse workers, increasing performance and productivity rates.
- Facilitated communication between warehouse and office staff to ensure smooth operations and timely dispatch of goods.
- Coached staff in proper material handling processes to reduce dispatch times.
- Monitored key performance indicators KPIs closely to assess operational effectiveness and identify areas for improvement.
- Planned operational labour resources and optimised deployment to maximise productivity.
- Regularly tracked stock levels, promptly ordering low-stock items to maintain operational readiness.
- Investigated incidents and accidents within the warehouse, implementing measures to prevent future occurrences.
- Directed daily operations to achieve maximum efficiency and productivity.
- Analysed warehouse operations data to identify trends, forecast demand, and plan resource allocation accordingly.
- Oversaw quality control checks on incoming and outgoing shipments to maintain high standards of product integrity.
- Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.
- Prepared and presented reports on warehouse performance metrics to senior management, highlighting achievements and areas for improvement.
- Inspired and motivated warehouse teams in operational improvement, increasing team efficiency.
- Met supply requirements by strengthening inventory systems.
- Managed budget for warehouse operations, controlling expenses to stay within financial targets.
- Liaised with sales and customer service teams to resolve issues related to orders, delivery schedules, and customer feedback.
- Developed lasting relationships with peers, upper management and vendors.
- Coordinated waste management efforts, promoting recycling and reducing environmental impact of warehouse operations.
- Implemented inventory control systems to reduce stock discrepancies and improve order accuracy.
- Monitored and ensured team compliance with company regulations and procedures.
- Led staff training sessions on warehouse equipment and safety protocols, enhancing team skills and knowledge.
- Despatched transport personnel and vehicles to fulfill resupply requirements.
- Managed supply chain staff hiring, onboarding, training and appraisals.
- Developed and maintained strong relationships with transport companies to ensure timely and cost-efficient distribution of goods.
- Liaised with suppliers and customers on distribution of outward goods.
- Tracked inventory levels and optimised ordering strategies to meet availability needs whilst maintaining budget goals.
- Adapted warehouse operations swiftly to changing market conditions, ensuring business continuity and customer satisfaction in challenging times.
- Oversaw relevant vehicle safety checks and documentation to report defects promptly.
- Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets.
- Orchestrated the layout redesign of the warehouse to maximise space utilisation and streamline material handling processes.
- Enforced correct procedures concerning paperwork dispatch and cash collection to avoid customer complaints.
- Utilised advanced warehouse management systems WMS to optimise storage solutions and improve order processing times.
- Created purchasing and distribution strategies in line with wider business goals.
Warehouse Manager
Petrow Food Ingredients
Rooderpoort
08.2007 - 12.2008
- Oversaw daily operations of warehouse, including inventory management and order fulfilment to meet customer demands.
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Monitored warehouse equipment, arranging maintenance and repairs to minimise downtime and disruptions.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Performed daily inspection of warehouse grounds for security and safety.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Coordinated forwarding transportation with external contractors.
- Recorded purchases and supply movements to maintain accurate records.
- Conducted regular performance reviews with staff, setting objectives and providing feedback to drive continuous improvement.
- Analysed warehouse processes, recommending improvements to increase throughput and reduce costs.
- Facilitated communication between warehouse and office staff to ensure smooth operations and timely dispatch of goods.
- Investigated incidents and accidents within the warehouse, implementing measures to prevent future occurrences.
- Directed daily operations to achieve maximum efficiency and productivity.
- Oversaw quality control checks on incoming and outgoing shipments to maintain high standards of product integrity.
- Maintained required inventory levels at minimal cost.
- Streamlined order picking and packing processes, reducing turnaround time and enhancing customer satisfaction.
- Met supply requirements by strengthening inventory systems.
- Liaised with sales and customer service teams to resolve issues related to orders, delivery schedules, and customer feedback.
- Implemented efficient stock control systems, reducing inventory discrepancies and improving stock accuracy.
- Despatched transport personnel and vehicles to fulfill resupply requirements.
- Developed and maintained strong relationships with transport companies to ensure timely and cost-efficient distribution of goods.
- Streamlined warehouse processes through the introduction of Lean principles, significantly reducing waste and increasing efficiency.
- Facilitated cross-functional team meetings to address operational challenges and implement corrective actions swiftly.
Warehouse Supervisor
Dolcre food (Tate & Lyle)
Rooderpoort
08.2003 - 07.2007
- Mentored and developed team members in picking techniques, optimising overall team performance.
- Despatched transport personnel and vehicles to fulfill resupply requirements.
- Led staff training sessions on warehouse equipment and safety protocols, enhancing team skills and knowledge.
- Coordinated forwarding transportation with external contractors.
- Developed strategies to maintain required stock levels at minimum cost.
- Met supply requirements by strengthening inventory systems.
- Reordered and restocked at optimal times using data to record movement of goods.
- Implemented product storage and flow strategies for minimal delays in fulfilling demand.
- Implemented new technologies, enhancing operations and increasing production efficiency.
- Liaised with suppliers and customers on distribution of outward goods.
- Tracked fuel, storage and maintenance expenses to remain within set quarterly budgets.
- Fostered a culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Worked for the same owner as Dolcre food and Petrow food ingredients.
Stores Manager
Freeway Electrical
Fordsburg
03.1997 - 05.2003
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Managed inventory levels, conducted stock takes, and reordered products to maintain optimal stock levels.
- Facilitated the smooth running of store operations, from opening to closing, ensuring high standards at all times.
- Led team meetings, communicated company updates, and motivated staff to achieve targets and improve performance.
- Delivered exceptional sales, stock and service results through excellent execution of clearly defined operating plans.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Led by example with the consistent delivery of exceptional customer service.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Acted as the final point of contact for all escalated customer issues and complaints.
- Handled customer queries, complaints, and feedback, delivering exceptional service to enhance satisfaction.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Streamlined operational procedures, reducing time spent on administrative tasks and enhancing efficiency.
- Coordinated promotional events to increase customer footfall and promote new product launches.
- Developed promotional strategies, organised in-store displays, and merchandising to increase customer engagement.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Recorded purchases and supply movements to maintain accurate records.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Maintained required inventory levels at minimal cost.
- Moved with the sam owner to Pandora's Lighting.
Sales and Customer Service Representative
Explore Electrical
Fordsburg
04.1995 - 02.1997
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Provided after-sales support, including troubleshooting and advice, to ensure customer satisfaction and loyalty.
- Handled high-volume telephone calls to address and resolve customer queries.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Monitored and analysed customer feedback, implementing changes to improve service quality and customer satisfaction.
- Attended meetings to discuss sales strategies and ways to improve services.
- Developed short-term and long-term goals to meet sales targets and increase customer retention.
- Processed refunds, exchanges and service requests for customers.
- Maintained constant presence at front counter to receive enquiries.
- Evaluated customer preferences and needs to establish productive and long lasting relationships.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Practised upsell and cross-sell promotions to gain leads and increase profits.
- Negotiated contracts and terms with clients, securing long-term business relationships and repeat sales.
- Transferred to Freeway Electrical on promotion to Manager with the same owner.
Store Manager
Pand
Education
Grade 11 - English,Afrikaans,Mathematics,Business Economics and Accounting
Willow Cresecent Secondary School
Eldoradopark, GP01-1995
Skills
- Customer relationship management
- Vehicle inspection
- Parts ordering
- Quality control
- Project management
- Equipment maintenance
- Team building
- Employee training
- Workflow optimisation
- Inventory control
- Maintenance scheduling
- Process improvement
- Safety compliance
- Workshop team leadership
- Vehicle repairs and maintenance
- Employee supervision
- Maintenance planning
- Repairs knowledge
- Health and Safety regulations
- Staff leadership
- Materials handling
- Troubleshooting specialist
- Customer services excellence
Languages
Afrikaans
Advanced
C1
Interests
- I love spending time with my wife
- Play pool
- Enjoy swimming
- Cooking
- Relaxing
Timeline
Workshop Manager
Designer Dent
11.2012 - 08.2022
Warehouse Manager
C.J PETROW
01.2009 - 02.2010
Warehouse Manager
Petrow Food Ingredients
08.2007 - 12.2008
Warehouse Supervisor
Dolcre food (Tate & Lyle)
08.2003 - 07.2007
Stores Manager
Freeway Electrical
03.1997 - 05.2003
Sales and Customer Service Representative
Explore Electrical
04.1995 - 02.1997
Store Manager
Pand
Grade 11 - English,Afrikaans,Mathematics,Business Economics and Accounting
Willow Cresecent Secondary School