Quintess Julie
Customer Service Engineer
Gqeberha
Summary
Customer service professional with strong technical skills and problem-solving abilities. Proven track record in troubleshooting, system maintenance, and providing effective solutions. Known for adaptability, teamwork, and consistently delivering results. Highly reliable with focus on customer satisfaction and operational efficiency.
Overview
25
25
years of professional experience
7
7
Certifications
Work History
Customer Service Engineer
Huge TNS
02.2009 - 10.2024
- Assisted customers with software installation, configuration, and troubleshooting, resulting in optimal system performance.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Led onsite installations of hardware systems for major clients, ensuring smooth integration into existing infrastructure without disruption to daily operations.
- Implemented proactive maintenance plans for clients, reducing downtime and increasing overall system reliability.
- Provided top-notch customer support, ensuring timely resolution of complex technical issues.
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients.
- Managed high-volume service calls, maintaining professionalism and delivering exceptional service under pressure.
Field Support Technician
Vox Orion
01.2006 - 02.2009
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Ensured adherence to industry standards and regulations during all phases of project implementation, maintaining a safe working environment at all times.
- Upgraded system performance, integrating latest telecommunications technologies.
- Achieved significant improvements in signal quality by optimizing antenna placement and configuration.
- Strengthened customer trust, providing detailed explanations of technical issues and steps taken to resolve them.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Assisted in the design of custom telecommunications solutions for clients based on their unique business needs.
- Optimized network functionality for clients by performing comprehensive site surveys prior to installations or modifications.
- Collaborated effectively with team members on large-scale installation projects, ensuring seamless integration of new systems into existing networks.
- Managed work orders, maintaining accurate documentation of completed tasks, parts used, and hours worked.
- Reduced downtime for clients with prompt troubleshooting and resolution of connectivity issues.
Telecommunications Technician
Telkom
01.2000 - 12.2005
- Enabled smooth integration of new technology into existing systems by providing expert advice on compatibility issues and potential challenges.
- Achieved faster response times for service calls by thoroughly documenting all completed work orders for future reference.
- Developed strong client relationships by providing clear communication throughout the installation process and addressing concerns promptly.
- Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
- Delivered consistent high-quality work by adhering to established installation standards, guidelines, and procedures.
- Maintained up-to-date knowledge of industry trends, technologies, and best practices through ongoing professional development opportunities.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Operator
General Motors
08.1999 - 11.1999
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Education
National Diploma N6 - NQF Level 6 - Engineering
Port Elizabeth College (Russel Road College)
Port Elizabeth, South AfricaHigh School Diploma -
Westville Senior Secondary School
Port Elizabeth, South Africa 04.2001 -
Skills
Field Support
Remote support
Equipment installation
Service level agreements
Sales support
Customer empathy
Hardware troubleshooting
Certification
Yealink Certified Multicell Engineer
Timeline
Yeastar Certified Routing Specialist
09-2024
Yeastar Certified Technician
02-2023
Panasonic HTS32 Certified
02-2022
NEC SL2100 Advanced Certificate
11-2021
Yealink Certified Multicell Engineer
09-2021
NEC SL2100 Intermediate Certificate
09-2021
NEC SL2100 Foundation
03-2021
Customer Service Engineer
Huge TNS
02.2009 - 10.2024
Field Support Technician
Vox Orion
01.2006 - 02.2009
High School Diploma -
Westville Senior Secondary School
04.2001 -
Telecommunications Technician
Telkom
01.2000 - 12.2005
Operator
General Motors
08.1999 - 11.1999
National Diploma N6 - NQF Level 6 - Engineering
Port Elizabeth College (Russel Road College)