Amanda Du Plooy
Komatipoort,MP
Summary
Dynamic and goal-oriented professional with a proven track record at Selati Guesthouse, excelling in relationship building. Enhanced customer satisfaction through effective complaint resolution and team support, while ensuring operational excellence. Committed to fostering a positive environment and mentoring staff for professional growth.
Overview
23
23
years of professional experience
Work History
Sales Assistant
Pets and Plants
05.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
Assistant Manager
Selati Guesthouse
10.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Mr Price Home
02.2001 - 03.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Admin responsibility
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Grade 10 -
Carletonville High School
Carletonville High School 12.2000
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Point of sale operation
- Opening and closing procedures
- Team support and assistance
Timeline
Sales Assistant
Pets and Plants
05.2023 - 04.2024
Assistant Manager
Selati Guesthouse
10.2022 - 03.2023
Assistant Manager
Mr Price Home
02.2001 - 03.2005
Grade 10 -
Carletonville High School
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