Summary
Overview
Work History
Education
Skills
Timeline
Generic
Quintee Daniel Manoto

Quintee Daniel Manoto

Specialist Contracting GE SA
Evaton,Gauteng

Summary

Specialist: Contracting(GE SA) managing commercial bookings, inventory allocation, and contract accuracy across local and international DStv channels. Refines sales orders from implementation briefs, books to the correct business type in Landmark, and keeps breaks available for commercial placements. Protects client service by supplying contracts promptly, acknowledging queries within 24 hours, and resolving booking issues within one week.

Overview

2
2

English

23
23
years of professional experience

Work History

Specialist: Contracting(GE SA)

Dstv Media Sales
03.2018 - Current
  • Liaise and build good relationships with advertising agencies
  • Contracting of commercials across all DStv Channels
  • Create and refine sales order according to implementation brief from Sales GE
  • Ensure optimum use of inventory across all DStv channels
  • Check inventory and ensure prescribed breaks are available for commercial bookings
  • Contracting of commercials across all local and international channels on the DStv Platform
  • Book according to correct Business type within Landmark system
  • Completion of accurate contracts by following correct booking instructions and procedures.
  • Communicate program and break changes
  • Supply contracts to clients timeously
  • Ensure clients queries and correspondence are acknowledged upon receipt, latest 24hrs.
  • Correctly resolve queries within 1 week of receipt.
  • Ensure correspondence is communicated in a professional manner in line with business standards.
  • Ensure that clients booking requests and contracts are properly filled.
  • 1.1. Position
  • Duration : March 1st 2018 to date
  • Main Duties

Contact Centre Team Leader

Multichoice SA
09.2017 - 02.2018
  • Manage staff
  • Plan resources
  • Coach and constantly evaluate staff
  • Manage Call Centre evaluations
  • Provide updated feedback to managers and staff
  • Monthly reports
  • Conduct staff meetings
  • Manage Call Centre administration
  • 1.2. Position
  • Main Duties

Contact Centre Consultant

Multichoice SA
10.2011 - 08.2017
  • Handling Inbound Calls
  • Creating New Applications
  • Solving Technical queries
  • Assist clients with Billing queries
  • Shifts schedule compliance
  • Other Responsibilities: 2nd In Charge Team Leader (Jan 4th 2015 – Aug 31st 2017)
  • Assist in consolidating Team Exceptions
  • Report to Team Leader
  • 1.3. Position
  • Main Duties

Team Leader

Quest (GPG Contact Centre)
07.2008 - 10.2010
  • Provide team leadership and coaching
  • Focus the team with the task at hand
  • Communicate team stats and status
  • Task accomplishment and direction
  • Facilitate problem solving
  • Prepare monthly report
  • Motivate and inspire the team
  • Reason for leaving : End of contract
  • 2. Company
  • Position
  • Duties

Student Affairs Coordinator

Wilberforce Community College
02.2004 - 06.2008
  • Attend to student queries, Advise the Student Body, Liaison between Student body & the Management, In-Charge of Student activities
  • Reason for leaving : Growth and new experience
  • 3. Company
  • Position held
  • Main duties

Education

Grade 12 - Accounting, Mathematics, Economics, English, Setswana, Afrikaans

Qedilizwe Secondary School
Evaton

Bridging Course - Accounting, Mathematics, Communications, Computer Literacy, Statistics, Life Skills

Kentron College (Denel Bridging Programme)
Pretoria, South Africa

B. Com (General) - Accounting, Economics, Business Management, Commercial Law, Statistics, Computer Info Technology, Auditing

University of South Africa (UNISA)
Pretoria, South Africa

FETC: Contact Centre Operations NQF Level 4 -

Digital Learning Academy (DLA)
Multichoice, Randburg

BA in Marketing Communication - Marketing Management

AAA School Of Advertising
Bryanston
11-2026

Skills

Communication Skills

Leadership Skills

Negotiation Skills

Administrative Skills

Problem Solving

Sales order processing

Inventory control

Customer relationship management

Service level monitoring

Contract administration

Client escalation handling

Scheduling coordination

Records management

Office workflow coordination

Call center supervision

Timeline

Specialist: Contracting(GE SA)

Dstv Media Sales
03.2018 - Current

Contact Centre Team Leader

Multichoice SA
09.2017 - 02.2018

Contact Centre Consultant

Multichoice SA
10.2011 - 08.2017

Team Leader

Quest (GPG Contact Centre)
07.2008 - 10.2010

Student Affairs Coordinator

Wilberforce Community College
02.2004 - 06.2008

Grade 12 - Accounting, Mathematics, Economics, English, Setswana, Afrikaans

Qedilizwe Secondary School

Bridging Course - Accounting, Mathematics, Communications, Computer Literacy, Statistics, Life Skills

Kentron College (Denel Bridging Programme)

B. Com (General) - Accounting, Economics, Business Management, Commercial Law, Statistics, Computer Info Technology, Auditing

University of South Africa (UNISA)

FETC: Contact Centre Operations NQF Level 4 -

Digital Learning Academy (DLA)

BA in Marketing Communication - Marketing Management

AAA School Of Advertising
Quintee Daniel ManotoSpecialist Contracting GE SA