Quincy Ngomane
Operations Administrator
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Operations Administrative Assistant
Wits University of The Witwatersrand
Braamfontein
10.2014 - Current
- Processing and receipting Purchase Orders
- Creating and Sourcing Quotations
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors to purchase and set up equipment and services.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Used QuickEasy to prepare various correspondence, reports and other written material.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special Printing Jobs to meet organizational and departmental objectives.
- Compiled Monthly reports for Deputy Director.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Volunteered to help with special urgent requests of varying degrees of complexity.
Application Analyst
ProxySystems
Wadeville
03.2010 - 04.2011
- Creating Test Cases & Analyzing Test Cases
- Record keeping, including configuration and version control
- Add value/input to UI changes.
- Maintaining Microsoft Access Based databases
- Documented clients' issues and processes of resolution.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of Microsoft Visual Studio applications.
- Developed diagrams to describe and lay out logical operational steps.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Participated in team-building activities to enhance working relationships.
Customer Service Representative
Dischem Pharmacy
Alberton
08.2011 - 06.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Sales Representative
PowerMac Cables
Alrode
08.2014 - 10.2014
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Education
High School Diploma -
Buhlebuzile Secondary School
Alberton 01.2005 - 12.2009
Certificate - Information Technology
Sanamik Business School
Johannesburg 01.2009 - 12.2012
Skills
Workflow planning
undefinedTimeline
Operations Administrative Assistant
Wits University of The Witwatersrand
10.2014 - Current
Sales Representative
PowerMac Cables
08.2014 - 10.2014
Customer Service Representative
Dischem Pharmacy
08.2011 - 06.2014
Application Analyst
ProxySystems
03.2010 - 04.2011
Certificate - Information Technology
Sanamik Business School
01.2009 - 12.2012
High School Diploma -
Buhlebuzile Secondary School
01.2005 - 12.2009
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