Dynamic Restaurant Manager with a proven track record at each business i have worked at, excelling in operations management and customer engagement. Enhanced customer satisfaction through innovative service standards, constant data analysis and staff training. Passionate about fostering loyalty and resolving complaints, driving a positive customer experience.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate customer satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, the use of data entry tools such as Excel, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results.
Experienced with advanced Excel functions and data analysis techniques, enabling precise and efficient data management.
Experienced in data interpretation using Excel
Customer engagement
Excel data management
Inventory management with spreadsheets
Passion for customer satisfaction
Complaint resolution
Customer-oriented
Analytical thinking
Avid golfer with a membership with Stellenbosch Golf Club.
Passionate about sport in general.
Big book reader and an avid amateur fisherman.