Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Quillen Anderson

Restaurant Manager
Stellenbosch

Summary

Dynamic Restaurant Manager with a proven track record at each business i have worked at, excelling in operations management and customer engagement. Enhanced customer satisfaction through innovative service standards, constant data analysis and staff training. Passionate about fostering loyalty and resolving complaints, driving a positive customer experience.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate customer satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, the use of data entry tools such as Excel, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results.

Experienced with advanced Excel functions and data analysis techniques, enabling precise and efficient data management.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Restaurant Manager

The Thirsty Scarecrow
05.2025 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

Restaurant Manager

Val De Vine
10.2022 - 11.2024
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans using spreadsheets to promote profitable food and beverage sales.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased operational efficiency through accurate data entry and meticulous record keeping practices.
  • Streamlined payroll processes by implementing efficient data entry and verification methods.

Bar Manager

Bohemia Restaurant
01.2017 - 12.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.

Education

Graduate Certificate - Coaching Science

Exercise And Training College
Stellenbosch, South Africa
04.2001 -

High School Diploma -

Windhoek High School
Stellenbosch, South Africa
04.2001 -

Skills

Experienced in data interpretation using Excel

Customer engagement

Excel data management

Inventory management with spreadsheets

Passion for customer satisfaction

Complaint resolution

Customer-oriented

Analytical thinking

Hobbies

Avid golfer with a membership with Stellenbosch Golf Club.

Passionate about sport in general.

Big book reader and an avid amateur fisherman.

Timeline

Restaurant Manager

The Thirsty Scarecrow
05.2025 - Current

Restaurant Manager

Val De Vine
10.2022 - 11.2024

Bar Manager

Bohemia Restaurant
01.2017 - 12.2023

Graduate Certificate - Coaching Science

Exercise And Training College
04.2001 -

High School Diploma -

Windhoek High School
04.2001 -
Quillen AndersonRestaurant Manager