Quelin De Villiers

Sales Assistant

CUM Books

04.2025 - Current

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Assisted customers with prompt and polite support in-person and via telephone.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Fielded customer questions to share information about products, availability, and pricing.
Processed transactions accurately while maintaining a high level of customer service.
Collaborated with team members to achieve a cohesive and efficient store environment.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Established rapport with customers using active listening and interpersonal skills.
Executed visual merchandising strategies to attract customers and drive sales.
Developed loyal customer base by providing consistent, high-quality service.
Collaborated with team members to achieve sales targets and improve store performance.
Conducted weekly inventory audits to ensure accuracy in stock levels.
Updated product displays regularly, keeping store appearance fresh and appealing.
Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Identified upselling opportunities, contributing to increase in average transaction value.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Recommended complementary purchases to customers, increasing revenue.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customers.