Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Queeneth Thabisile Ledwaba

Queeneth Thabisile Ledwaba

Alexandra

Summary

Strategic Local Market Operational Manager with strengths in Risk and Compliance Management. Delivers operational oversight to ensure branch performance and customer satisfaction. Develops teams through effective People Management and fosters a culture of excellence in Customer Experience.

Overview

7
7
years of professional experience

Work History

Local Market Operational Manager

FNB
10.2025 - Current
  • Operational Oversight
  • Risk and Compliance Management
  • Branch Support
  • Cash and ATM Management
  • People Management
  • Customer Experience
  • Facilities and Security
  • Reporting and Analysis

Branch Administrator

FNB
01.2024 - 10.2025
  • Managed branch administration, coordinating office activities to support smooth daily operations.

Universal Advisor Lead

FNB
04.2019 - 01.2024
  • Provide professional financial advice and excellent customer service.
  • Identify customer needs and recommend suitable FNB products.
  • Achieve daily sales and service targets.
  • Lead, coach, and support the Universal Advisor team.
  • Resolve customer queries and escalated complaints.
  • Ensure compliance with FNB policies, FICA, and risk procedures.
  • Promote and assist customers with digital banking solutions.
  • Support smooth daily branch operations and contribute to branch performance.

Education

Financial Management National Diploma - Financial Accounting, Computerized Financial System, Entrepreneurship and Business Management, Communication Management, Cost and Management Accounting, Income tax

ECW (Ekurhuleni West College)
01-2006

Grade 12 - English, Zulu, Mathematics, Business Economics, Economics, Accounting

Ingqayizivele High
01-2003

Skills

  • Risk management
  • Compliance adherence
  • Financial analysis
  • Performance tracking
  • Leadership skills
  • Customer experience
  • General office administration
  • Data analytics

Personal Information

  • ID Number: 830824 0746 080
  • Disability: none
  • Age: 42
  • Citizenship: South Africa
  • C1 - Vehicles

    

Timeline

Local Market Operational Manager

FNB
10.2025 - Current

Branch Administrator

FNB
01.2024 - 10.2025

Universal Advisor Lead

FNB
04.2019 - 01.2024

Financial Management National Diploma - Financial Accounting, Computerized Financial System, Entrepreneurship and Business Management, Communication Management, Cost and Management Accounting, Income tax

ECW (Ekurhuleni West College)

Grade 12 - English, Zulu, Mathematics, Business Economics, Economics, Accounting

Ingqayizivele High
Queeneth Thabisile Ledwaba