Queen Phechudi

Experienced and results-oriented Process Engineer with a strong background in financial services operations and process improvement. Skilled in analysing, designing, and optimising business processes to enhance efficiency, quality, and customer experience.

Six Sigma Green belt certified, with proven expertise in applying Lean and Six Sigma methodologies to deliver measurable performance improvements. Adept at collaborating across departments to identify bottlenecks, streamline workflows, and implement sustainable process solutions. Strong analytical foundation complemented by hands on experience in business analysis and operations leadership.

Holds a qualification from Technikon Witwatersrand and recognised for driving continuous improvement initiatives that align business processes with strategic goals.

Thrives in dynamic environments where innovation, collaboration, teamwork and continuous improvement are key drivers of success.

8 yrs Johannesburg Standard Bank

• Oct 2009 - Feb 2012 · 2 yrs 5 mosProcess Analyst
• Duties
  • Improving the business processes of the bank
  • Receive innovations from different departments within the bank, to do analysis to check the feasibility
  • Documenting business process requirements through research, interviews or facilitation sessions.
  • Assessing current business processes, procedures and business rules.
  • Analysing all process requirements and making the required improvements.
  • Doing Business requirement specifications and implementation of the new or redesigned processes
  • Using ARIS toolDuties • Improving the business processes of the bank • Receive innovations from different departments within the bank, to do analysis to check the feasibility • Documenting business process requirements through research, interviews or facilitation sessions. • Assessing current business processes, procedures and business rules. • Analysing all process requirements and making the required improvements. • Doing Business requirement specifications and implementation of the new or redesigned processes • Using ARIS tool
  Jul 2003 - Sep 2009 · 6 yrs 3mos Team LeaderTeam Leader
• Duties:
  • Managing 10 people , performing the verifications and drawing up of contracts/agreements tasks.
  • Doing quality assurance and giving a go-ahead of handing the documents to customers, for them to agree and sign.
  • Paying out and Loading the vehicle deals,

ABSA Jan 2000 to Jun 2003 · 3 yrs 6 mos Florida Vehicle and Asset finance Finance Administration Officer

• Duties:
  
  Drawing up Insurance Agreements.
  Drawing up Vehicle and Asset Finance Agreements