Queen Ntozakhe
Universal Banker
Carletonville
Summary
Proven Universal Banker with a track record of enhancing customer financial decision-making at Standard Bank of South Africa. Excelled in cross-selling, boosting branch performance through collaborative and individual efforts. Skilled in branch operations and wealth management, with exceptional communication abilities. Achieved significant improvements in client service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Universal Banker
Standard Bank of South Africa
01.2020 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Enquiries
Standard Bank of South Africa
01.2015 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Teller
Stanadard Bank
08.2013 - 01.2015
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Education
Bcom Degree in Business Management - Finance
MANCOSA
Johannesburg, South Africa 04.2001 -
High School Diploma -
PC Training & Business College
Johannesburg, South Africa 04.2001 -
Wonderfontein Hoerskool
Carletonville, South Africa12.2009
Skills
Branch operations
Credit analysis
Asset Allocation
Wealth Management
Timeline
Universal Banker
Standard Bank of South Africa
01.2020 - Current
Enquiries
Standard Bank of South Africa
01.2015 - 12.2019
Teller
Stanadard Bank
08.2013 - 01.2015
Bcom Degree in Business Management - Finance
MANCOSA
04.2001 -
High School Diploma -
PC Training & Business College
04.2001 -
Wonderfontein Hoerskool