Hi, I’m
Queen Madihlaba
Supervisor
Witbank,MP
Summary
Dynamic Supervisor with proven expertise at Takealot.com in enhancing team efficiency and customer satisfaction. Skilled in operations management and strategic planning, I excel in conflict resolution and process improvement, fostering a productive work environment. Committed to delivering exceptional service and driving organizational success through effective staff management.
Overview
15
years of professional experience
1
Certification
Work History
Takealot.com
Supervisor
11.2019 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
SOS Children's Village
Receptionist Administrator
01.2011 - 12.2011
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Education
Salitig Training College Limpopo
No Degree from Office Administration
04.2001
Tshwane North College Pretoria, South Africa
No Degree from Electrical Engineering
04.2001
New Arizon Limpopo
No Degree
04.2001
Skills
Staff management
Operations management
Process improvement
Strategic planning
Certification
CM - Certified Manager Certification
Timeline
Supervisor
Takealot.com
11.2019 - Current
Receptionist Administrator
SOS Children's Village
01.2011 - 12.2011
Salitig Training College
No Degree from Office Administration
04.2001
Tshwane North College
No Degree from Electrical Engineering
04.2001
New Arizon
No Degree
04.2001
interacting with people
I like to make new friends and interacting with different kinds of people to be exposed to new things and learn new things everyday