Qondile Hazel Sikhundla
Compliance And Regulatory Risk Professional | KYC | AML | Sanctions
Johannesburg
Summary
Banking professional with 13+ years’ experience in the financial services sector, and a strong career focus on AML/KYC/KYB, CDD, EDD, Quality Assurance and operations management. Strong background in collecting and analyzing information and making recommendations for process and operational improvements. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Additionally have the ability to work independently in a changing and multi-faceted environment with concurrent and competing deadlines. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Conformance Testing Specialist
ABSA BANK LIMITED
1 2022 - Current
- Provide administrative and operations support as well as advice relating to standard operating procedures
- Provide support to customers and team as required to ensure team performance on an ongoing basis
- Enable management to monitor the effectiveness of the control environment and to take action to further mitigate operational risk where required
- Conducted root cause analysis of defects, preventing recurrence of previously identified issues.
- Improved testing efficiency by streamlining processes and implementing best practices.
- Assisted in establishing a culture of continuous improvement within the organization by identifying areas for improvement in overall quality assurance practices.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Coordinate the implementation, execution and embedment of end-to-end operational risk and compliance policy requirements.
- Support effective risk culture, where there is an open, pro-active and constructive dialogue relating to operational risk requirements, trends and emerging risks
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
QUALITY ASSURANCE SPECIALIST
ABSA BANK LIMITED (CIB)
2018.01 - 2022.01
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Ensure compliance within area by implementation of compliance risk management and monitoring plan
- Report on compliance breaches to line management and Senior Compliance Officer/Compliance Executive
- Recommend mitigations/controls and solutions to problems related to risk management
- Report key risk indicators
- Support team efforts towards adhering to statutory and regulatory risk requirements at 97%.
- Conduct investigations and onboard new corporate clients in line with CDD standards and policies to ensure compliance with internal and external regulatory requirements using various systems to assess AML risk.
- Ensure efficient identification and monitoring of accounts which are deemed high risk and PEP entities.
- Manage enhanced due diligence investigations to support policies and compile reports for senior management sign off.
Business Performance Analyst
ABSA BANK LIMITED
2016.01 - 2018.01
- Investigate and perform business needs analysis to determine improvement opportunities and identify inefficiencies and inaccuracies in processes and procedures.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Conducted comprehensive analyses of client data to identify trends and inform performance improvement strategies.
- Delivered expert guidance on best practices in talent management, enabling clients to attract top performers and retain high-potential employees.
- Developed customized training programs for clients, resulting in enhanced workforce productivity.
- Collaborated with stakeholders to design and implement performance management systems, streamlining organizational processes.
- Evaluated the effectiveness of interventions, making necessary adjustments to optimize results.
- Implemented change management initiatives, ensuring successful adoption of new processes and systems within organizations.
- Facilitated workshops and seminars, equipping participants with tools and techniques to drive peak performance.
- Provided detailed feedback to teams after analyzing each employee's responsibilities.
- Produced detailed and relevant reports for use in making business decisions.
SEGMENT SUPPORT ANALYST (KYC)
ABSA BANK LIMITED
2010.01 - 2016.01
- Compile KYC (know your customer) reports on questionable accounts and transactions to verify customer identity, perform compliance checks and assess legality of income source
- Prepare high-risk reviews with results and recommendations for customer onboarding, closure, and retention
- Partner with client-facing teams to collect legal documents and associated information for regulatory and internal policies
- Educate employees on anti-money laundering and financial crimes to escalate concerns to senior members of PSR (payment systems regulator) team
- Monitor testing results on related controls from business unit compliance officers and provide internal support for audit, compliance and reporting activities
- Advise team manager and quality control managers of thematic issues to incorporate best practices for future processes.
Education
B.Com Degree - Bachelor of Commerce Degree
Regent Business School
Johannesburg 2024.01 - Current
Higher Certificate in Management Practice - Business Management
Henley Business School
Johannesburg 2021.02 - 2022.02
Some College (No Degree) - Banking And Financial Support Services
Milpark Business School
Johannesburg 2017.02 - 2018.02
Personal Financial Services Advisor - Banking And Financial Support Services
Milpark Business School
Johannesburg 2010.01 - 2011.01
Skills
Communication
Emotional intelligence
Emotional resilience
Attention to detail
Quality management
Risk management
FICA and FATCA requirements
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Organisation and planning
Research and analysis
Reporting
Feedback collection
Decision-Making
Personal Traits
- Self-motivated
- Analytical
- Strategic
- Multi-tasker
- Adaptable
Personal Information
- Date of Birth: 12/03/88
- Gender: Female
- Nationality: South African
Languages
English
Afrikaans
References
- Catherine Patience, 082 413 6212, catherine.patience@absa.africa
- Thalente Mushayi, 078 967 3762, thalente.mushayi@absa.africa
Timeline
B.Com Degree - Bachelor of Commerce Degree
Regent Business School
2024.01 - Current
Higher Certificate in Management Practice - Business Management
Henley Business School
2021.02 - 2022.02
QUALITY ASSURANCE SPECIALIST
ABSA BANK LIMITED (CIB)
2018.01 - 2022.01
Some College (No Degree) - Banking And Financial Support Services
Milpark Business School
2017.02 - 2018.02
Business Performance Analyst
ABSA BANK LIMITED
2016.01 - 2018.01
Personal Financial Services Advisor - Banking And Financial Support Services
Milpark Business School
2010.01 - 2011.01
SEGMENT SUPPORT ANALYST (KYC)
ABSA BANK LIMITED
2010.01 - 2016.01
Conformance Testing Specialist
ABSA BANK LIMITED
1 2022 - Current