Qondile Hazel Sikhundla
Risk Execution Officer
Johannesburg
Summary
Results-oriented banking professional with over 15 years of experience in information analysis and process improvement. Expertise in leadership and strategic planning fosters collaboration to address operational challenges. Strong problem-solving and decision-making skills drive success while ensuring integrity and accountability in communications.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Risk Execution Officer
Standard Bank of South Africa
Johannesburg
07.2025 - Current
- Conducted routine checks verifying revenue recoveries across business client coverage.
- Coordinated updates on dispensations, ensuring effective risk execution management.
- Implemented compliance measures while monitoring adherence to relevant regulations.
- Identified compliance gaps through detailed risk assessments and initiated remediation.
- Enhanced process efficiencies by distributing best practices to business client teams.
- Provided incident management support and coordinated comprehensive risk reporting efforts.
- Monitored KYC compliance, addressing training needs across business units.
- Generated reports on operational performance, delivering insights to leadership.
- Streamlined operational processes, enhancing efficiency and reducing turnaround times.
- Monitored performance metrics to ensure adherence to regulatory standards and policies.
Conformance Testing Specialist
Absa Bank
Johannesburg
04.2022 - 07.2025
- Conduct conformance testing on KYC and CDD files across business and commercial banking segments.
- Review Enhanced Due Diligence (EDD) cases for high-risk customers.
- Validate source of funds and source of wealth information.
- Test adherence to AML, CTF (Counter-Terrorist Financing), sanctions, and KYC regulations.
- Evaluate compliance with local regulatory requirements and internal policies.
- Identify control weaknesses and non-compliance issues.
- Escalate material findings to management and compliance teams.
- Prepare conformance testing reports detailing observations and findings.
- Present trends and root-cause analyses to stakeholders.
- Develop management information (MI) and compliance dashboards.
- Assess operational and compliance risks within KYC processes.
- Identify systemic issues impacting customer onboarding and reviews.
- Recommend process improvements and control enhancements.
- Support risk assessments and regulatory audits.
- Collaborate with KYC Analysts, Compliance Officers, AML teams, Operations, and Risk functions.
- Provide feedback and guidance to business units regarding KYC deficiencies.
- Support regulatory inspections and internal audit reviews.
Quality Assurance Specialist
ABSA Bank Limited
Johannesburg
02.2018 - 04.2022
- Provide quality assurance support for complaints management and offer advice to address operational issues in the business.
- Support the design, implementation and maintenance of quality assurance and control frameworks and standards against relevant legislative requirements.
- Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards.
- Effectively fulfill all required administrative duties, including tracking and reporting.
- Communicate to team members the processes and controls to be executed in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
- Test a sample of activities on a weekly basis and monthly basis by reviewing captured complaints and checking if the complaint handling process is being adhered to.
- Communicate to Complaint handlers on areas for improvement and highlight major failures to the manager.
- Provide evidence or supporting documents to auditors or management assurance consultants during formal reviews.
- Close all control issues identified and raised in various audits, within agreed timelines and issue closure packs prepared and signed off.
Business Performance Analyst
ABSA Bank Limited
Johannesburg
01.2016 - 02.2018
- Investigate and perform a business needs analysis to determine improvement opportunities and identify inefficiencies and inaccuracies in processes and procedures.
- Develop and maintain a quality measurement tool measuring customer experience, business processes, systems processing and compliance criteria which is applicable to the business.
- Undertake a feasibility and impact analysis of solutions with key stakeholders as well as internal and external employees to devise and deploy improvement strategies.
- Assist and support business operations, with the process mapping when changes to operational policies, procedures and processes occur.
- Ensure all the business requirements, evaluations and recommendations of possible business solutions, assessments and feasibility analysis are documented, circulated and signed off by the relevant stakeholders.
- Analyzed business performance data to identify trends and opportunities for improvement.
Segment Support Analyst (KYC)
ABSA Bank Limited
Johannesburg
03.2010 - 01.2016
- Compiled KYC reports on questionable accounts and transactions to verify customer identity and assess legality of income source.
- Prepared high-risk reviews with actionable recommendations for customer onboarding and retention.
- Partner with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
- Educate employees on anti-money laundering and financial crimes to escalate concerns to senior members of PSR (payment systems regulator) team.
- Monitor testing results on related controls from business unit compliance officers and provide internal support for audit, compliance and reporting activities.
- Advise team manager and quality control managers of thematic issues to incorporate best practices for future processes.
- Conducted training sessions for staff on new technologies and software updates, enhancing team capabilities.
- Trained new support analysts, contributing to the overall growth and success of the team.
Education
B.Com Degree - Commerce
Regent Business School
Johannesburg, South Africa06-2027
Higher Certificate - Management Practice
Henley Business School
Johannesburg01-2021
Advanced Certificate - Banking
Milpark Business School
Johannesburg, South Africa01-2018
Certificate - Personal Financial Services Advisor
Milpark Business School
Johannesburg 04.2001 -
Skills
Risk management
Regulatory Compliance
Compliance Monitoring
Strategic Analysis
Stakeholder Engagement
Database Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Email Communication
Public speaking
Timeline
Risk Execution Officer
Standard Bank of South Africa
07.2025 - Current
Conformance Testing Specialist
Absa Bank
04.2022 - 07.2025
Quality Assurance Specialist
ABSA Bank Limited
02.2018 - 04.2022
Business Performance Analyst
ABSA Bank Limited
01.2016 - 02.2018
Segment Support Analyst (KYC)
ABSA Bank Limited
03.2010 - 01.2016
Certificate - Personal Financial Services Advisor
Milpark Business School
04.2001 -
B.Com Degree - Commerce
Regent Business School
Higher Certificate - Management Practice
Henley Business School
Advanced Certificate - Banking
Milpark Business School